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About Us

Member Services Representative (bilingual in English-Cantonese/Mandarin)

San Francisco Health Plan is seeking a bilingual (English-Cantonese/Mandarin) Customer Services Representative (CSR).  This position is part of the Customer Services team which provides support to SFHP customers across all our lines of business:  Medi-Cal, Healthy Families, Healthy Kids & Young Adults (HKYA), and the exciting new Healthy San Francisco Program.

CORE RESPONSIBILITIES:

  • Provides telephone service to San Francisco Health Plan customers, including Health Plan members, prospective members, providers, staff members and the general public.
  • Responds to inquiries concerning such topics as:  physician assignment changes, health plan benefits, access to health services, enrollment in SFHP programs, and requests for program information.
  • Handles customer complaints according to SFHP policies and procedures.
  • Provides timely, appropriate, and linguistically competent responses to all inquiries.
  • Works with employees from other SFHP departments to respond to customer inquiries.
  • Assumes responsibility for additional department-related projects as assigned by the department Manager.

REQUIRED QUALIFICATIONS:

  • Fluency (speaking, reading & writing) in English, Cantonese, and Mandarin.
  • Experience with providing telephone customer service or a related field. 
  • Computer literate in a MS Windows and MS Office environment. 
  • Ability to exercise discretion in working with confidential information.

DESIRABLE QUALIFICATIONS:

  • Ability to communicate in Spanish or Vietnamese, in addition to English and Chinese (trilingual).
  • Familiarity with health care industry and managed care terminology.

Interested candidates should apply on line at:
https://home.eease.com/recruit/?id=32498

Please reference job code CSRENG/CAN/MAN608. If the link does not work (this happens with Craigslist from time to time, depending on your web browser), please cut and paste the above web address into your web browser.

San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V