Provider Contacts

 

Provider Relations

Phone: 1(415) 547-7818 ext 7084
Fax: 1(415) 615-6450
email: Provider Relations

Eligibility Verification

Secure Provider Website: Verify eligibility and PCP for any date of service
Interactive Voice Response System: 1(415) 547-7810
Phone: 1(800) 288-5555 or 1(415) 547-7800
Fax: 1(415) 547-7825
email: Customer Service


Authorizations

Phone: 1(415) 547-7818 ext 7080
Inpatient Phone for UCSF, DPH, SFCC, & SFGH only: 1(415) 615-4525
Outpatient Fax Line: UCSF, DPH, Consortium Clinics & SFGH Medical Groups Only 1(415) 357-1292
Inpatient Fax Line: UCSF, DPH, Consortium Clinics & SFGH Medical Groups Only 1(415) 547-7822
All Other Medical Groups: Please click here
email: authorizations@sfhp.org


Claims

Phone: 1(415) 547-7818 ext 7115
Phone Hours: Monday – Friday 9:00am – 12:00pm and 1:00pm – 5:00pm
Fax: 1(415) 547-7827
email: claimsinfo@sfhp.org
Address: Claims Department, P.O. Box 194247 San Francisco, CA 94119-4247


Health Improvement and Clinical Quality

Phone: 1(415) 547-7800
Fax: 1(415) 615-4318
email: healthimprovement@sfhp.org


Member Outreach

Phone: 1(415) 615-4254
email: healthimprovement@sfhp.org

Health Education and Cultural Linguistic Services

Phone: 1(415) 615-5149
email: healtheducation@sfhp.org


Pharmacy

To Submit a Prior Authorization: Fax completed form to PerformRx 1(855) 811-9330
To Contact PerformRx by phone: 1(888) 989-0091
SFHP Pharmacy Line: 1(415) 547-7818 ext 7085
email: pharmacy@sfhp.org (providers and pharmacies only)
Contracts

Phone: 1(415) 547-7818 ext 7084
email: Provider Relations