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Members

Important Contacts

Call your Primary Care Provider (PCP) to:

  • Make an appointment
  • See a specialist



Call San Francisco Health Plan at (800) 288-5555, or email us at Customer Service to:

  • Change your primary care provider (PCP)
  • Get a new member ID card
  • Report a problem with your PCP or other health care services
  • Get help filling your prescriptions

If you have questions about eligibility or if you need help filling out the Healthy Workers Enrollment Form and you are a provider of IHSS, call IHSS Public Authority at (415)243-4477.

If you have questions about eligibility or if you need help filling out the Healthy Workers Enrollment Form and you are a temporary exempt as-needed employee of the City and County of San Francisco, call the Department of Human Resources at (415) 557-4942.


Call San Francisco Behavioral Health Services at (415)255-3737 or (888)246-3333 (toll free) or 1-888-484-7200 [TDD], to:

  • Get mental health counseling
  • Access a substance abuse counselor 



Call Vision Service Plan (VSP) at (800)77-7195 to:

  • Get an eye exam or eyeglasses



If you are a provider of IHSS and are eligible for dental services, call Liberty Dental Plan at (888)703-6996 to:

  • Make an appointment with a dentist



Call Med Impact at phone 800-788-2949 to:

  • Get information about your pharmacy benefits



For members of San Francisco Health Plan who are hearing impaired, call us at (415)547-7830 [TDD].


You may email San Francisco Health Plan Customer Service or call us at (800)288-5555 with any questions, Monday to Friday, from 8:30am to 5:30pm.