Inside SFHP

Message from our CEO

As the San Francisco Health Plan enters our 22nd year of serving our members, this strategic plan for 2018–2020 focuses on striving to make San Francisco a healthy community for all. We will continue to build on our programs and past accomplishments, forge ahead to protect the gains we have made in San Francisco, California and across the United States in covered lives, thanks to the Affordable Care Act (ACA), and focus on a future that improves health outcomes of the diverse San Francisco communities through our successful partnerships.

This strategic plan is the result of a collaboration with our leadership team and our Governing Board. The work reaffirmed our focus on our four strategic anchors:

  1. Universal Coverage Through Partnerships – We will do everything feasible to work with the City and County of San Francisco, State and Federal governments, and our partners to ensure that all San Franciscans have access to high quality health care.
  2. Quality Care And Access For Members And Participants – We will set high goals and track our outcomes and performance against quality measures, customer satisfaction and national accreditation standards.
  3. Exemplary Service to Members and Stakeholders – We will never forget that, at the end of the day, what we offer is service to our members, providers and purchasers. This service must be of the highest level and of significant value to each of those key customers.
  4. Financial Viability for SFHP and for Safety Net Providers – We need to ensure that SFHP’s financial future is secure so that we can weather the tough years, never limiting or capping our enrollment in the programs that cover the uninsured and low-income residents, while also helping to protect the viability of safety net providers, who offer access to care regardless of a patient’s ability to pay.

We have seen many positive changes over our 22-year history, from achieving universal coverage of children, offering access through the City’s award-winning Healthy San Francisco Program for all uninsured in the City, successfully implementing the Affordable Care Act Medi-Cal expansion to childless adults, tripling our Medi-Cal membership in less than 10 years, a quintupling of our revenues, and being the highest ranked public Medi-Cal plan as determined by the Department of Health Care Services (DHCS) on quality measures for each of the last 10 years.

This strategic plan sets forward the road map and path for SFHP in the next three years. We will use this plan to set our annual goals with the Governing Board, as well as adjust to the ongoing changes in our health care world. We are so fortunate to be located here in San Francisco, one of the premier cities in the world, where the Mayor, Board of Supervisors and community strongly support health care for all. We will continue to work closely with our partners at the Department of Public Health, San Francisco Community Clinic Consortium, local community providers and others to ensure that San Francisco is a healthy community for all.


John F. Grgurina, Jr.
CEO, San Francisco Health Plan