Customer Service

Important Contacts

Call your Primary Care Provider (PCP) to:

  • Make an appointment
  • See a specialist

Call San Francisco Health Plan at 1(800) 288-5555 or email Customer Service to:

  • Change your Primary Care Provider (PCP)
  • Get a new member ID Card
  • Change your address, phone number, or last name
  • Report a problem with your PCP or other health care services
  • Get help filling your prescriptions
  • File a complaint

Call Community Behavioral Health Services at 1(888) 246-3333 toll-free to:

  • Get mental health counseling
  • Access a substance abuse counselor

Call Vision Services Plan (VSP) at 1(800) 877-7195 to:

  • Get information on eye exams or eyeglasses
  • Get a list of eye doctors near you

Call Delta Dental at 1(877) 580-1042 to:

  • Get information about dental coverage
  • Get a list of dentists near you

For members of San Francisco Health Plan that are hearing impaired, call San Francisco Health Plan TDD/TTY 1(415) 547-7830.