Changes coming to the Healthy Kids HMO Program. Click here for more information.

2019 PIP Resources

Patient Experience

PE 1: Third Next Available Appointment

PE 2: Office Visit Cycle Time

PE 3: Staff Satisfaction Improvement Strategies

PE 4: Improvement in Patient Experience of Primary Care Access

PE 5: Primary Care Access as Measured by Appointment Availability Survey Compliance

PE 6: Improvement in Patient Experience of Specialty Care Access

Same-Day Appointments

For information on program eligibility, please visit this page.