Attention Castro-Mission Health Center Patients

Castro-Mission Health Center is under construction. Click here for more information.

Changes coming to the Healthy Kids HMO Program. Click here for more information.

2019 PIP Resources

Patient Experience

PE 1: Third Next Available Appointment

PE 2: Show Rate

No-Show Reduction Playbook (Coleman Associates)

PE 3: Office Visit Cycle Time

PE 4: Staff Satisfaction Improvement Strategies

PE 5: Improvement in Patient Experience of Primary Care Access

PE 6: Primary Care Access as Measured by Appointment Availability Survey Compliance

PE 7: Improvement in Specialty Access as Measured by HP-CAHPS

Same-Day Appointments

PE 8: Expanding Access to Services

Same-Day Appointments

PE 8: Expanding Access to Services

Option 1: Hepatitis C Treatment Improvement
- Hep C 101 (End Hep C SF)
Option 2: Opioid Safety Improvements
- SFHP Pain Management

For more information please contact PIP Team member: Asma Day at 1(415) 615-5674.

For information on program eligibility, please visit this page.