COVID-19 Public Health Emergency
(PHE)

Frequently Asked Questions »

PHE - Background

Summary

During the COVID-19 public health emergency (PHE), you (Medi-Cal Members) have been able to keep your coverage regardless of any changes in your circumstances. However, once the COVID-19 PHE ends, San Francisco County will check to see if you still qualify for free or low-cost Medi-Cal. If you or someone in your household receives a letter from San Francisco County asking for information about your Medi-Cal coverage, please provide the requested information.


Change in Circumstance

Please continue to report any changes in your household to your local San Francisco office. This includes changes to your income, disability status, phone number, or mailing address. You should also report if someone in your household becomes pregnant, if someone moves in, or anything else that may affect your Medi-Cal eligibility. Reporting these changes may help you continue to receive Medi-Cal coverage after the end of the COVID-19 PHE.

Reporting Contact Information

It is important for San Francisco county to have your current contact information. Please report any changes in your contact information so you don’t miss important information about your Medi-Cal coverage. Please report all updated contact information, such as your phone number, email address, or home address, to your local county office online or by phone, email, fax, or in person. You can find a listing of county offices at dhcs.ca.gov/COL. You can also update your contact information online at CoveredCA.com or BenefitsCal.org.

Requests for Information

If you or someone in your household receives a letter from the county asking for information about your Medi-Cal coverage, please provide it. This will help the county ensure that your Medi-Cal coverage remains active.

Questions?

If you have any questions, or need help with accessing your Medi-Cal coverage, or if your Medi-Cal was discontinued, please contact your local county office.

Frequently Asked Questions

Contact the San Francisco Medi-Cal Office at 1(415) 558-4700 or 1(855) 355-5757 (toll-free).

Contact the San Francisco Medi-Cal Office at 1(415) 558-4700 or 1(855) 355-5757 (toll-free).

During the COVID-19 public health emergency (PHE), Medi-Cal beneficiaries have stayed enrolled in the program. If your contact information or household circumstances have changed, please update your information today by contacting your local county office at: 1(415) 558-4700 or 1(855) 355-5757 (toll-free). You can also update your contact information online at CoveredCA.com, or BenefitsCal.org. This may help you keep your Medi-Cal coverage after the end of the COVID-19 PHE.

Yes. Updates can be made by contacting your local county office at: 1(415) 558-4700 or 1(855) 355-5757 (toll-free). You can also update your contact information online at CoveredCA.com, or BenefitsCal.org.

Yes, you are required to report any changes in your household, such as income, if someone becomes pregnant, a new household member, and any changes to your address to your local county office. This may help ensure that you continue to receive your Medi-Cal coverage after the end of the federal COVID-19 public health emergency.

Yes, it is important that Medi-Cal beneficiaries respond to county requests for updated information, including renewal packets. This will make sure the county has the most current information it needs to renew your Medi-Cal coverage. It will also help the county see if you qualify for no-cost or lower cost coverage.

Please report income changes to your local county office. If your income goes up or your household changes, as long as the COVID-19 public health emergency continues, you will not lose your Medi-Cal coverage.

We can update your address for your managed care plan. It’s important that we share this information with the county so you can continue receiving important notices about your Medi-Cal. Is that OK with you? If you do not want us to share your new address with your local county office, you will need to contact them directly and provide your updated information. Contact the San Francisco Medi-Cal Office at 1(415) 558-4700 or 1(855) 355-5757 (toll-free).