About Us

San Francisco’s #1 Choice for Medi-Cal!

A Health Plan made by and for San Franciscans.

San Francisco Health Plan (SFHP) is a licensed community health plan that provides affordable health care coverage to over 145,000 low and moderate-income residents. Members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.

We were created by the City and County of San Francisco with one purpose: to provide high quality medical care to the largest number of low-income San Francisco residents possible, while supporting San Francisco’s public and community-minded doctors, clinics, and hospitals.

Our members choose from over 3,400 primary care providers and specialists, nine hospitals and over 200 pharmacies – all in neighborhoods close to where they live and work.

We are proud of what we do. And so are our members!
  • Eight of every ten San Francisco Medi-Cal managed care enrollees choose San Francisco Health Plan
  • Our Healthy Kids HMO program consistently scores over 95% on health care satisfaction, great customer service, and ease of enrollment
Our Mission

By providing superior, affordable health care that emphasizes prevention and promotes healthy living, we strive to improve the quality of life for the people of San Francisco and to support the providers who serve them.

San Francisco Health Plan’s Guiding Principles
  • Educate, inspire and assist our Members to lead healthy lifestyles
  • Maintain strong, collaborative relationships between our members, community-based organizations and health care providers throughout the City
  • Recognize the cultural and linguistic diversity of San Franciscans
  • Lead with innovation, continually creating new ways to make health care more accessible and affordable
  • Create a team-oriented environment based on respect that supports personal and professional integrity and encourage employee growth
Our Core Values

We help to ensure the good health of our members by:

  • Treating every member with respect and compassion, in a culturally sensitive manner, regardless of circumstance
  • Holding ourselves and our providers to high standards of member service and quality care
  • Continually striving to exceed our members’ expectations

We help to serve and inspire our providers by:

  • Supporting the financial stability of our providers who serve low and middle-income San Franciscans by paying them as much as possible
  • Advocating with regulators to keep unnecessary and cumbersome regulations to a minimum, so that our providers can focus on providing health care
  • Continually striving to exceed our providers’ expectations by giving them information, resources, and recognition to help them take care of our members more effectively and efficiently

We are committed to maintaining an open and positive place to work by:

  • Treating each other with respect
  • Providing recognition for good work
  • Holding ourselves to high performance standards