Contact Us – SFHP Is Here to Help
Whether you have questions about your care or need help filling out forms, SFHP is here for you. Contact us and our team can support you in your language to:
- Schedule an appointment with your provider
- Replace your ID cards
- Help with billing problems or report a complaint
- Check your eligibility or help you enroll in health programs
- And more
For help with Medi-Cal, SFHP Care Plus, or the Healthy Workers HMO programs, please use the menu below.
Eligibility & Enrollment
To find out if you or a member of your family qualifies for Medi-Cal:
- Call:
1(415) 547-7800 ,1(800) 288-5555 (toll-free) or711 (TTY) - Hours: Monday – Friday, 8:00am – 5:00pm
- Learn more at sfhp.org/qualify
Need in-person help? Visit our SFHP Service Center by booking an appointment at sfhp.org/service-center or call
SFHP Medi-Cal Members
For help or questions about your coverage, contact Customer Service at:
- Call:
1(415) 547-7800 ,1(800) 288-5555 (toll-free) or711 (TTY) - Hours: Monday – Friday, 8:00am – 5:00pm
- Closed on: New Year’s Day, Dr. Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve
You can also contact Customer Service through this form.
To get help renewing your Medi-Cal on time, visit sfhp.org/renew.
Need Care Now?
Call the 24/7 Nurse Help Line at
SFHP Care Plus is a Dual Eligible Special Needs Plan (D-SNP) for people who qualify for both Medicare and Medi-Cal.
Eligibility & Enrollment
To find out if you qualify or need help enrolling contact our Medicare Specialists:
- Call:
1(415) 727-2273 ,1(888) 765-7327 (toll-free) or711 (TTY) - Hours:
- October-March: 7 days a week, 8:00am – 8:00pm
Closed on: Thanksgiving Day, Christmas Day - April-September: Monday – Friday, 8:00am – 8:00pm
Closed on: Saturdays, Sundays, Memorial Day, Juneteenth, Independence Day, Labor Day
- October-March: 7 days a week, 8:00am – 8:00pm
Email [email protected]
Learn more at sfhp.org/care-plus
You can also fill out this online form to make an appointment.
SFHP Care Plus Members
For help or questions about your coverage, contact SFHP Care Plus Customer Service:
- Call:
1(415) 727-2273 ,1(888) 765-7327 (toll-free) or711 (TTY) - Hours:
- October-March: 7 days a week, 8:00am – 8:00pm
Closed on: Thanksgiving Day, Christmas Day - April-September: Monday – Friday, 8:00am – 8:00pm
Closed on: Saturdays, Sundays, Memorial Day, Juneteenth, Independence Day, Labor Day
- October-March: 7 days a week, 8:00am – 8:00pm
Email [email protected]
Healthy Workers HMO Members
For help or questions about your coverage, contact Customer Service at:
- Call:
1(415) 547-7800 ,1(800) 288-5555 (toll-free) or711 (TTY) - Hours: Monday – Friday, 8:00am – 5:00pm
- Closed on: New Year’s Day, Dr. Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve
You can also contact Customer Service through this form.
SFHP Media Inquiries
For media inquiries, contact Gunilla Bergensten, Director of Marketing & Communications:
- Call:
1(415) 615-5914 - Email: Gunilla Bergensten
Community Organization Outreach
If your community organization is interested in collaborating with SFHP, fill out this form.
Are you an SFHP provider?
Our Locations
Service Center
San Francisco Health Plan Service Center
550 Kearny Street, Lower Level
San Francisco, CA 94108
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Use of SFHP Logos, Names, and Service Marks
No external organization, provider or vendor may use the San Francisco Health Plan (SFHP) logo, name, service mark, trademark, or likeness without obtaining prior written consent from SFHP and agreement to comply with any applicable conditions for use. Such consent should be procured at least 90 days in advance of proposed usage.
No Endorsement
San Francisco Health Plan (SFHP) does not endorse or promote any provider, health network, organization or vendor.