Privacy Policy

Updated: May 1, 2018

We are strongly committed to protecting the privacy of your personal information. This privacy policy (“Privacy Policy”) is applicable to the www.sfhp.org Website (“Website”) produced and maintained by San Francisco Health Plan and constitutes our notice to you to give you information about our privacy practices. For purposes of the Privacy Policy, the terms “SFHP,” “we,” “us,” and “our” refer to San Francisco Health Plan and its affiliates.

We do not collect your personal information on this Website unless you voluntarily provide it to us, as further described below. By using SFHP’s Website, you are agreeing to the Website Terms and Conditions and the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website and exit immediately.

1. Personal Information and Account Security.
When you access our Website, we do not collect personal information about you unless you voluntarily submit such information. Personal information is any information or data that is unique to an individual such as a name, social security number, address, e-mail address, birth date, etc. (“Personal Information”). Portions of our Website may allow you to provide us with Personal Information in order to deliver requested materials, products or services to you, submit a grievance, respond to your questions, or enable to you to update information. Additionally, registration may be required and Personal Information may be collected in certain portions of the Website in which you specifically and knowingly provide such information (e.g., subscription registration, suggestions, or customer service requests). You represent that Personal Information submitted in the registration process is true and accurate and you agree that you are solely responsible for the security of your password and account. If there is unauthorized access or use of your account, you are required to immediately notify us. If you would like to change any information that you provided to us online, please contact us by telephone at 1(415) 547-7818.

2. Use of Personal Information.
Personal Information is used only as described herein. We do not sell, license, transmit or disclose Personal Information that you provide to us outside of San Francisco Health Plan except to contracted agents or vendors providing services supporting San Francisco Health Plan operations or when required by law (please see Section 9 for additional information). Any and all such disclosure of any Personal Information is performed within the parameters of applicable laws and regulations. Please refer to section 14 “Notice of Privacy Practice for Health Information” for a more detailed explanation of the limited use of your Personal Information. Any other uses of your Personal Information not described in the Privacy Policy require your authorization.

3. Anonymous Information.
Through your use of the Website, we may also gather certain information that does not identify you individually (“Anonymous Information”). Generally, this information is collected through “traffic data” and may involve the use of “Cookies,” “IP Addresses” or other numeric codes used to identify a computer.

4. Use of Anonymous Information.
We use Anonymous Information to help us determine how people use parts of the Website and who our readers are so we can improve our Website and ensure that it is as appealing as we can make it for as many people as possible. We also use Anonymous Information to provide statistical “ratings” information in aggregated form to our partners and other third parties about how our users collectively use the our Website. We may also use or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary.

5. Policies for Children Under 13.
We do not knowingly collect any information from persons under the age of 13, without permission of the child’s parent or legal guardian. If we learn that your child has submitted Personal Information, and you would like to request that such information be removed from our system, please contact us by telephone at 1(415) 547-7818. Our Website is designed for adults. Our Website is not intentionally targeted to children under the age of 13. Children under the age of 13 should not use our Website without obtaining prior parental consent.

6. Cookies.
We may use Cookies to provide some of the services on our Website. “Cookies” are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you’re at our Website. The use of Cookies is standard in the internet industry, and many major websites use them to provide useful features for their users. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Our Website never uses Cookies to retrieve information from your computer that was not originally sent in a Cookie. Except as described in this Privacy Policy, we do not use information transferred through Cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever.

7. Internet Protocol Addresses.
An Internet Protocol Address (“IP Address”) is a number that automatically identifies the computer or machine that you are using to access the Internet. The address enables our server to send you the web pages that you want to visit. It may disclose the server owned by your Internet Service Provider. We utilize your IP Address to help diagnose problems with our server and to support our site administration.

8. Spyware.
We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.

9. Access by Third Parties
We occasionally have third-party agents, subcontractors, vendors, affiliates and joint ventures that perform functions on our behalf. These entities may have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using or altering this data in any way other than to provide the requested services to the Website.

10. Links to Other Websites.
This Privacy Policy applies only to the San Francisco Health Plan Website, not to other companies’ or organizations’ Websites to which we may link. These links include links from sponsors, partners and others and are beyond our control. These other sites may send their own cookies to you, collect your data, or solicit your personal information. Always be aware of where you end up. We are not responsible for the actions and privacy policies of third parties and other Websites. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with any other Website.

11. Security Policy.
The importance of security for all Personal Information associated with you is of utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers. Personal Information collected by our Website is stored in secure operating environments that are not available to the public. We employ the use of built-in firewalls (a combination of computer hardware and software) to keep unauthorized users from accessing information through our computer network. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

For on-line payment transactions, information provided to us is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Absolutely no use whatsoever is made of payment information aside from the transactions made on this site and there is no disclosure to third parties except as required for the on-line payment processing or as otherwise required under law. We also protect information by placing it on a secure portion of our web sites that is only accessible by certain qualified employees of San Francisco Health Plan. Unfortunately, however, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information. The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Only those employees who need access to your Personal Information in order to do their jobs are allowed access, each having signed confidentiality agreements. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

We aim to protect and keep confidential all information that is voluntarily provided to us through the Website, and to treat such information with the same consideration and confidentiality as any information sent to us by the US mail or communicated to us by telephone. The nature of the Internet, however, prevents us from guaranteeing the confidentiality of information we receive through the Website or via e-mail. If you wish, you may contact us instead by telephone at 1(415) 615-4500.

12. Communications With Our Website.
If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact:

San Francisco Health Plan
P.O. Box 194247
San Francisco, CA 94119
Email us.

13. Changes to Privacy Policy.
We may amend this Privacy Policy from time to time. Such changes will be publicly posted in this area of the Website. It is your responsibility to review the Website Privacy Policy each time you use this website. By continuing to use this website, you consent to any changes to our Website Privacy Policy.