Is English not your main language?

Is it hard to read, speak, write, or understand English? If you said yes, you have the right to interpreter services at no cost to you when you get health care or use health services.

Interpreter services are available 24 hours a day. You can receive them in-person or through a phone service. Your provider must offer an interpreter, even if you bring a friend or family member with you to help interpret. Keep in mind that medical interpreters are trained to make sure you and your provider receive the right information. You still have the right to say yes or no to this service.

Do you have questions on how to ask for an interpreter? Call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:30am–5:30pm. Learn more.

More Help from SFHP

  • Customer Service: If you need help or have questions, call SFHP Customer Service at 1(415) 547-78001(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:30am–5:30pm.
  • Interpreter Services: You can get an interpreter in-person or by phone for your health visits. When you make an appointment, ask for an interpreter at the same time.
  • Need a Ride? SFHP can help you get transportation to any medical appointment covered by Medi-Cal. Ask your provider or call Customer Service.
  • Interested in Medi-Cal Benefits? See if you or your family can get Medi-Cal through SFHP.

Learn more about your covered Medi-Cal benefits and services.