Customer Service

Customer Service

San Francisco Health Plan Customer Service is ready to assist you in the language you prefer to speak. We answer questions about your benefits and health services. We also help solve problems you may be having with your health care services.

Customer Service representatives are available Monday through Friday, 8:30am to 5:30pm at any of the following phone numbers:

Local Callers 1(415) 547-7800
Toll-Free Callers 1(800) 288-5555
TDD/TTY for People Who Are Deaf, Hard-of-Hearing, or Have Speech Disabilities 1(415) 547-7830 or 1(888) 883-7347 toll-free or 711.

Staff helps with:

  • Change your PCP (doctor)
  • Replace ID cards
  • Get a handbook or summary of benefits
  • Assist with billing issues
  • Update your contact information
  • Verify eligibility
  • Report a complaint
  • Assist on scheduling PCP appointments
  • Resolve prescription drug and durable medical equipment (DME) issues
  • Fill out Medi-Cal application
  • Fill out Healthy Kids HMO application and approve eligibility
  • Fill out Covered California application
  • Answer benefits questions
  • Assist with carved out benefits inquiries—dental
  • And more