Provider Contacts
Provider Relations
Phone:
Fax:
Email: Provider Relations
Eligibility Verification
Secure Provider Website: Verify eligibility and PCP for any date of service
Interactive Voice Response System:
Phone:
Fax:
Email: Customer Service
Authorizations
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Now, you can see the status of your claims and submit Prior-Authorization requests through our Provider Portal.
Phone:
Inpatient Phone for UCSF, DPH, SFCC, & ZSFG only:
Outpatient Fax Line: UCSF, DPH, Consortium Clinics & ZSFG Medical Groups Only
Inpatient Fax Line: UCSF, DPH, Consortium Clinics & ZSFG Medical Groups Only
All Other Medical Groups: Please click here
Email: [email protected]
Claims
Phone:
Phone Hours: Monday – Friday, 8:30am- 4:30pm PST
Fax:
Email: [email protected]
Address: Claims Department, P.O. Box 194247, San Francisco, CA 94119-4247
Long-term Services & Supports Liaison
SFHP’s LTSS Liaison helps facilitate addressing claims, payment inquiries, and care transition related concerns.
Email: [email protected]
Health Improvement and Clinical Quality
Phone:
Fax:
Email: [email protected]
Member Outreach
Phone:
Email: [email protected]
Health Education and Cultural Linguistic Services
Phone:
Email: [email protected]
Pharmacy
To Submit a Prior Authorization, Fax Completed Form to Magellan Rx:
To Contact Magellan Rx by Phone:
SFHP Pharmacy Line:
Email: [email protected] (providers and pharmacies only)
Contracts
Phone:
Email: Provider Relations