尊敬的 SFHP 會員:國會未能就2026財年的資金達成協議,聯邦政府於10月1日停擺。雖然我們尚不清楚停擺將持續多久,但SFHP將繼續正常運作。您仍然可以獲得所需的護理。我們致力於確保您獲得照護的途徑不受影響。如果您遇到任何問題,請聯絡 SFHP 客戶服務部,電話:1(415) 547-7800,或免費電話 1(800) 288-5555 (TTY 使用者可撥打 711)。我們的營業時間為週一至週五,8:00am 至 5:00pm。

1(415) 547-7800 聯絡我們

Service of Process Guidelines for Subpoenas and Summons/Complaints

COVID-19 Temporary Service through Personal Service at SFHP’s Service Center, U.S. Mail, and Email

To comply with safety measures put in place due to the COVID-19 public health emergency, SFHP has created temporary service procedures through SFHP’s Service Center, U.S. mail, and email. The temporary procedures will carry on until social distancing orders come to an end.

If you are serving a subpoena for production of records, please comply with applicable laws and rules to ensure the subpoena is valid. This includes ensuring that the production date allows SFHP at least the minimum required time to respond after the date of service/receipt.

SFHP’s Service Center – Personal Service

SFHP’s Service Center located at 550 Kearny Street, Lower Level, San Francisco, CA 94108, will be reopening on March 1, 2022. The Service Center will be open on Tuesdays and Wednesdays 8:30am – 5:00pm.

  1. Legal documents may be served at the reception desk.
  2. Follow up inquiries may be emailed to [email protected].
  3. SFHP will send an email confirming receipt if an email address is provided.

U.S. Mail

SFHP will accept service by U.S. mail. Subpoena packages may be mailed to: San Francisco Health Plan, Compliance and Regulatory Affairs Department, P.O. Box 194247 San Francisco, CA 94119. Subpoena packages sent through U.S. Mail may be delayed.

The Subpoena package must include:

  1. The Subpoena and all legal documents.
  2. A valid email address, if applicable.

SFHP will acknowledge receipt of the Subpoena package through one of the two methods:

  1. SFHP will send an acknowledgement email if a valid email is provided. Or,
  2. SFHP may send a letter by U.S. mail acknowledging receipt of the subpoena if there is not a valid email address.

Email

SFHP will accept service by email. Legal documents can be scanned and emailed to: [email protected].
The email must include:

  1. Scanned copies of both sides of each page of the documents served. Each scanned page and signature must be legible.
  2. If payment is required for records, include a copy of the check.
  3. a. Mail the original check to SFHP at: San Francisco Health Plan, Compliance and Regulatory Affairs Department, P.O. Box 194247, San Francisco, CA 94119.

  4. SFHP will hold the electronically served document(s) for 5 business days pending receipt of the check for payment of records requested. If a check is not received by SFHP within 5 business days, the electronically served document(s) will be returned without records.
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