Provider Portal Overview & Resources
Welcome to the San Francisco Health Plan Provider Portal resource center. From this page, you can access the Provider Portal, request a new account, and find helpful resources to support your day‑to‑day work.
Explore training materials, quick reference guides, and frequently asked questions to learn how to use portal features such as eligibility checks, claims and remittance review, authorizations, and more.
Get started by logging in, registering for access, or browsing the resources below.
For more information, please contact [email protected].
FAQs
For additional assistance, please contact the Help Desk toll free at 1(877) 814-9909.
Note: SFHP cannot assist with provider portal username/password resets.
Providers, billing staff, office managers, and other authorized representatives may register for access on behalf of a contracted provider, clinic, facility, or group.
Yes, if the office manager is authorized to access information for those providers or groups. The request should clearly list each provider/group, Tax ID, and NPI.
Check your spam or junk folder first. If you still cannot locate the email, contact SFHP and provide the email address used during registration.
Yes, users with the appropriate access may be able to view claim status information in the portal.
Yes, if available and properly loaded into the portal. Access may depend on provider setup and the data available in mPulse/HealthTrio.
Submit a portal support request with the check date, check number if available, provider/group name, Tax ID, and any screenshots. SFHP will review whether the issue is provider-specific or related to a larger file/feed issue.