Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

1(415) 547-7800 Contact Us

Our Mission, Our Passion

Over 25 years ago, we enrolled our first member. From day one, our mission was to provide superior, affordable health care emphasizing prevention, and promoting healthy living to the largest number of low-income San Francisco residents possible. Every day we strive to improve the quality of life for the most vulnerable residents of San Francisco and support the providers who serve them.

What makes San Francisco Health Plan (SFHP) different? Our people do. SFHP is a growing organization with an energetic, innovative, and mission driven spirit. Together we work to transform health care in San Francisco and the lives of over 190,000 members. SFHP employees serve with respect, strive to excel, and teamwork.

Together, we fulfill and uphold SFHP’s guiding principles:

  • Educate, inspire, and assist our members to lead healthy lifestyles
  • Maintain strong, collaborative relationships between our members, community-based organizations, and health care providers throughout the City
  • Recognize the cultural diversity of San Franciscans
  • Lead with innovation, continually creating new ways to make health care more accessible and affordable
  • Create a team-oriented environment based on respect that supports personal and professional integrity and encourage employee growth

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