Contact Us

Provider Contacts

Provider Relations

Phone: 1(415) 547-7818 ext 7084
Fax: 1(415) 615-6450
Email: Provider Relations

Eligibility Verification

Secure Provider Website: Verify eligibility and PCP for any date of service
Interactive Voice Response System: 1(415) 547-7810
Phone: 1(800) 288-5555 or 1(415) 547-7800
Fax: 1(415) 547-7825
Email: Customer Service


Authorizations

Provider Login

Now, you can see the status of your claims and submit Prior-Authorization requests through our Provider Portal.

Phone: 1(415) 547-7818 ext 7080
Inpatient Phone for UCSF, DPH, SFCC, & ZSFG only: 1(415) 615-4525
Outpatient Fax Line: UCSF, DPH, Consortium Clinics & ZSFG Medical Groups Only 1(415) 357-1292
Inpatient Fax Line: UCSF, DPH, Consortium Clinics & ZSFG Medical Groups Only 1(415) 547-7822
All Other Medical Groups: Please click here
Email: authorizations@sfhp.org


Claims

Phone: 1(415) 547-7818 ext 7115
Phone Hours: Monday-Friday 9:00am – 12:00pm and 1:00pm – 5:00pm
Fax: 1(415) 547-7827
Email: claimsinfo@sfhp.org
Address: Claims Department, P.O. Box 194247, San Francisco, CA 94119-4247


Health Improvement and Clinical Quality

Phone: 1(415) 547-7800
Fax: 1(415) 615-4547
Email: healthimprovement@sfhp.org


Member Outreach

Phone: 1(415) 615-4254
Email: healthimprovement@sfhp.org

Health Education and Cultural Linguistic Services

Phone: 1(415) 615-5149
Email: healtheducation@sfhp.org


Pharmacy

To Submit a Prior Authorization, Fax Completed Form to PerformRx: 1(855) 811-9330
To Contact PerformRx by Phone: 1(888) 989-0091
SFHP Pharmacy Line: 1(415) 547-7818 ext 7085
Email: pharmacy@sfhp.org (providers and pharmacies only)

Contracts

Phone: 1(415) 547-7818 ext 7084
Email: Provider Relations