Provider Contacts
Provider Relations
Phone: 1(415) 547-7818 ext 7084
Fax: 1(415) 615-6450
Email: Provider Relations
Eligibility Verification
Secure Provider Website: Verify eligibility and PCP for any date of service
Interactive Voice Response System: 1(415) 547-7810
Phone: 1(800) 288-5555 or 1(415) 547-7800
Fax: 1(415) 547-7825
Email: Customer Service
Authorizations
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Now, you can see the status of your claims and submit Prior-Authorization requests through our Provider Portal.
Phone: 1(415) 547-7818 ext 7080
Inpatient Phone for UCSF, DPH, SFCC, & ZSFG only: 1(415) 615-4525
Outpatient Fax Line: UCSF, DPH, Consortium Clinics & ZSFG Medical Groups Only 1(415) 357-1292
Inpatient Fax Line: UCSF, DPH, Consortium Clinics & ZSFG Medical Groups Only 1(415) 547-7822
All Other Medical Groups: Please click here
Email: authorizations@sfhp.org
Claims
Phone: 1(415) 547-7818 ext 7115
Phone Hours: Monday-Friday 9:00am – 12:00pm and 1:00pm – 5:00pm
Fax: 1(415) 547-7827
Email: claimsinfo@sfhp.org
Address: Claims Department, P.O. Box 194247, San Francisco, CA 94119-4247
Long-term Services & Supports Liaison
SFHP’s LTSS Liaison helps facilitate addressing claims, payment inquiries, and care transition related concerns.
Email: LTSSLiaison@sfhp.org
Health Improvement and Clinical Quality
Phone: 1(415) 547-7800
Fax: 1(415) 615-4547
Email: healthimprovement@sfhp.org
Member Outreach
Phone: 1(415) 615-4254
Email: healthimprovement@sfhp.org
Health Education and Cultural Linguistic Services
Phone: 1(415) 615-5149
Email: healtheducation@sfhp.org
Pharmacy
To Submit a Prior Authorization, Fax Completed Form to Magellan Rx: 1(855) 461-2778
To Contact Magellan Rx by Phone: 1(800) 424-4331
SFHP Pharmacy Line: 1(415) 547-7818 ext 7085
Email: pharmacy@sfhp.org (providers and pharmacies only)
Contracts
Phone: 1(415) 547-7818 ext 7084
Email: Provider Relations