Important Update: SFHP would like to inform members of recent news about federal data-sharing involving Medi-Cal member information in California. Learn more.

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Continuity of Care

A new member or a member whose doctor is no longer in SFHP’s provider network may request to receive the completion of covered services being provided by a non-participating provider, if at the time of the member’s enrollment with SFHP, the member was receiving services from that provider for one of the following conditions.

These health conditions include:

  • Acute illness
  • Serious chronic illnesses
  • Pregnancies (including immediate postpartum care)
  • Terminal illness
  • Children from birth to 36 months of age
  • Members who have received approval from a now-terminated or non-participating provider for surgery or another procedure as part of a documented course of treatment.
  • Maternal Mental Health

If you need help or have questions, call SFHP Customer Service at 1(415) 547-78001(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:30am–5:30pm.

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