Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

San Francisco Health Plan: Quality, Care, Community
1(415) 547-7800 Contact Us
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ID Cards

San Francisco Health Plan issues each member an ID card. When you get your member ID card, check all information to make sure it is correct. You may have a new ID card mailed to you at no charge if:

1. Any information is incorrect
2. Your card is lost or stolen
3. You change your Primary Care Provider
4. Your address or other information changes

If you need help or have questions, call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

You can also request a new ID card online by registering on the SFHP Member Portal.

In addition to your SFHP ID card, you should also have a Beneficiary Identification card (BIC) or Medi-Cal card from the State of California. You may need to show that card to get certain services. Call 1(855) 355-5757  if you have any questions, or to get a new BIC card.

Always carry your San Francisco Health Plan (SFHP) ID card and Medi-Cal BIC card with you. Never let anyone else use your SFHP ID card or BIC card.

 

Medi-Cal BIC Card
“Poppy” design
Issued starting September 2016

 


Medi-Cal BIC Card
“Blue and White” design
Issued before September 2016

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