Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

San Francisco Health Plan: Quality, Care, Community
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Important Contacts

Contact your Primary Care Provider (PCP) to:

  • Make an appointment
  • See a specialist

Call San Francisco Health Plan at 1(800) 288-5555 or email Customer Service to:

  • Change your Primary Care Provider (PCP)
  • Get a new member ID Card
  • Change your address, phone number, or last name
  • Report a problem with your PCP or other health care services
  • Get help filling your prescriptions
  • File a complaint

Call the Medi-Cal program at 1(415) 558-1853 to:

  • Change your address, phone number, or last name

Call Teladoc® at 1(800) TELADOC or 1(800) 835-2362

  • You can get care from a doctor for simple, non-emergency problems like colds, skin rashes, urinary problems, joint problems, and more

Call Carelon Behavioral Health at 1(855) 371-8117, Monday-Friday, 8:30am – 5:00pm

Call Community Behavioral Health Services at 1(888) 246-3333 toll-free to:

  • Get mental health counseling
  • Access a substance abuse counselor

Call Vision Services Plan (VSP) at 1(800) 438-4560 to:

  • Get information on eye exams or eyeglasses
  • Get a list of eye doctors near you

Call Denti-Cal at 1(800) 322-6384 to:

  • Get information about dental coverage
  • Get a list of dentists near you

If you need help or have questions, call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

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