Important Contacts
Contact your Primary Care Provider (PCP) to:
- Make an appointment
- See a specialist
Call San Francisco Health Plan at 1(800) 288-5555 or email Customer Service to:
- Change your Primary Care Provider (PCP)
- Get a new member ID Card
- Change your address, phone number, or last name
- Report a problem with your PCP or other health care services
- Get help filling your prescriptions
- File a complaint
Call Teladoc® at 1(800) TELADOC or 1(800) 835-2362
- You can get care from a doctor for simple, non-emergency problems like colds, skin rashes, urinary problems, joint problems, and more
Call Carelon Behavioral Health at 1(855) 371-8117, Monday-Friday, 8:30am – 5:00pm
Call Community Behavioral Health Services at 1(888) 246-3333 toll-free to:
- Get mental health counseling
- Access a substance abuse counselor
Call Vision Services Plan (VSP) at 1(800) 438-4560 to:
- Get information on eye exams or eyeglasses
- Get a list of eye doctors near you
Call Denti-Cal at 1(800) 322-6384 to:
- Get information about dental coverage
- Get a list of dentists near you
If you need help or have questions, call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm.