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Hearing Care for Better Well-Being

Hearing loss doesn’t just affect sound. When you can’t hear well, it’s hard to follow conversations, balance, and it can even affect your mental function. Together with our partners, SFHP Care Plus is dedicated to helping you get quality hearing care so you can stay active and engaged for years to come.

Your Yearly Hearing Care Benefits

Taking care of your hearing is just as important as caring for your vision, heart, or any other part of your health. With better hearing care, you can stay socially connected, alert, and steady on your feet.

Your SFHP Care Plus hearing benefits include:

  • $0 routine hearing/balance exam
  • Testing & fitting for hearing aids
  • Up to $2,000 for hearing aids (both ears)
Hearing aids and related services are covered when prescribed by a physician or other qualified provider. These services include:

  • Molds, supplies, and inserts
  • Repairs
  • An initial set of batteries
  • A trial period rental of hearing aids
  • Assistive listening devices, surface-worn bone conduction hearing devices
  • Hearing aid-related audiology and post-evaluation services

Who to Contact for Hearing Care Services

We partner with North East Medical Services (NEMS), University of the Pacific Audiology, and Hearing and Low Vision Solutions to bring you complete hearing care benefits. Depending on your needs, please contact the providers below to get needed care:

  • North East Medical Services (NEMS): Talk to your PCP about hearing care during your Annual Wellness Visit. You can find your PCP’s phone number on your Member ID Card. To learn more about NEMS hearing care, visit nems.org.
  • University of the Pacific Audiology (UOP): UOP can offer many hearing care services, from hearing and balance tests to hearing aids support. Call 1(415) 780-2001 or visit hearingclinic.pacific.edu.
  • Hearing and Low Vision Solutions: Call 1(415) 742-4440 or visit hearsf.com.

If you need help or have questions, call SFHP Care Plus Customer Service at 1(415) 539-2273, 1(833) 530-7327 (toll-free), or 711 (TTY), 8:00am–8:00pm. We are open seven days a week from October–March and closed on Saturdays and Sundays from April–September.

Email: [email protected]

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