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Take Care of Your Mental Well-Being

Feeling sad, worried, or stressed? Talking to someone can be the first step to start feeling better. SFHP Care Plus works with Carelon Behavioral Health to help you get the right care for your mental health.

Your Covered Mental & Behavioral Health Benefits

If you struggle with substance use or feeling unhappy, stressed, or numb, you are not alone. There is no shame in getting support when you need it.

SFHP Care Plus partners with Carelon Behavioral Health to offer care for mild to moderate mental and behavioral health issues.

You pay $0 for these covered services:

  1. Inpatient mental health services
  2. Outpatient mental or behavioral health services include, but are not limited to:
    • Individual and group therapy
    • Intensive Outpatient Program (IOP) services
    • Partial Hospitalization Program (PHP) services
    • Mental health testing, screening and treatment
  3. Substance Use Disorder (SUD) services

How to Get Needed Mental Health Care

Carelon has many doctors and counselors who offer mental health care.

To make an appointment:

  1. Call 1(855) 371-8117 (TTY 711). A mental health expert will answer your call.
  2. Answer a few questions about your needs and symptoms.
  3. Carelon will help you find a provider nearby or connect you to the right program.

Based on your needs, you may get referred to an in-network provider or San Francisco County’s mental health plan. Your main doctor, specialist, or other providers can also refer you for mental health support.

To learn more about Carelon’s services, visit carelonbehavioralhealth.com.

Extra Mental Health Resources

If you are thinking of hurting yourself and need help right away, you can call, chat, or text the Suicide and Crisis Lifeline 24/7 to get support in your language:

  • Call 988 to reach the Suicide and Crisis Lifeline
    • For Spanish, call 1(800) 628-9454
    • For TTY users, dial 711 then 988
    • Callers can get translation services in 200+ languages, including Cantonese, Mandarin, Vietnamese, and Tagalog
  • Chat online at 988lifeline.org/chat
  • Text 988 to 988

SFHP Care Plus members can get covered Medi-Cal specialty mental health services through the San Francisco Behavioral Health Access Line (BHAL). Call 1(888) 246-3333 to get 24/7 support from BHAL.

If you need help or have questions, call SFHP Care Plus Customer Service at 1(415) 539-2273, 1(833) 530-7327 (toll-free), or 711 (TTY), 8:00am–8:00pm. We are open seven days a week from October–March and closed on Saturdays and Sundays from April–September.

Email: [email protected]

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