Pharmacy Services and Find a Pharmacy
Pharmacy Materials
Prescriptions
Prescription drugs are part of your benefits. If you need medicine, your Primary Care Provider (PCP) will write a prescription for you.
To get your medicine, show your SFHP Care Plus Member ID Card and your prescription to a pharmacy that is part of SFHP Care Plus network. Your doctor can also send the prescription straight to the pharmacy you choose.
To have your medicine covered by SFHP Care Plus, you must:
- Use a pharmacy that’s in the SFHP Care Plus network.
- Make sure the medicine is approved on our online searchable formulary tool.
- If your medicine isn’t on the list, it might still be covered if your doctor asks for a Prior Authorization.
- Follow any rules or limits for using the medicine.
Find a Pharmacy
As an SFHP Care Plus member, you have access to pharmacies in San Francisco as well as over 300 more pharmacies in our five surrounding counties (Marin, Contra Costa, Alameda, Santa Clara, and San Mateo). SFHP Care Plus also offers a Mail Order option for your convenience. Search for Pharmacies or view the printable directory.
Member Grievance and Appeals Process
If you would like to file a grievance or an appeal, visit Medicare.gov or the Grievance and Appeal page.
Contact Us
If you need help or have questions, call SFHP Care Plus Customer Service at
We are open 8:00am-8:00pm, seven days a week from October through March, closed on Saturdays and Sundays from April through September.