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Get 24/7 Care Anywhere with Teladoc

Need after-hours care? Want help with a non-urgent health problem and can’t see a doctor in person?

With Teladoc, you can get 24/7 care by phone, video, or smartphone app. Save a trip to urgent care or the ER. Talk to a doctor in your language and get help the same day.

Quick, Online Care When You Need It

Your primary care provider (PCP) is your main doctor. They should always be your first call to get care. But what happens when you can’t visit your PCP?

Teladoc can help if you:

  • Can’t see a doctor in person
  • Need after-hours care
  • Need care while you are outside of San Francisco

Teladoc offers same-day visits with skilled doctors. You can get online care where and when you need it.

Get help with common health issues and non-urgent health problems like:

  • Allergies
  • COVID-19
  • Flu
  • Sinus infections
  • Sore throats
  • Pink eye
  • Rashes
  • Stress, depression, and anxiety

Teladoc doctors can diagnose and treat health issues. They can also order medicine for you.

How to Set Up Your Teladoc Account

Ready to get no-cost, online care? There are two things you need to do to get started:

  1. Sign Up with Teladoc
    You can sign up one of these 3 easy ways:

    1. Visit Teladoc’s website.
      Sign up online at teladoc.com/sfhp.
    2. Download the Teladoc® mobile app.
      Scroll down to learn how you can download the app in four easy steps.
    3. Call Teladoc at 1(800) 835-2362.
      Do you speak a language other than English? Call Teladoc to sign up. They can help you in the language you speak.
  2. Fill Out Your Health History

    To finish signing up for Teladoc, fill out your past health information. You must fill this out before you talk to a Teladoc doctor. Make sure to update it each year.

    Teladoc doctors will check your past health information before your visit. This helps them give you the best care.

Have questions or need help?

Teladoc can help you:

  • Sign up
  • Learn how to use the app
  • Fill out your health history

Call Teladoc at 1(800) 835-2362 to get support in your language.

4 Steps to Sign Up on the Teladoc App

The Teladoc App makes it easy to get the care you need quickly.

You can start using the app with four easy steps:

  1. Download the app
    Go to the Apple App Store or Google Play and search “Teladoc.”
  2. Sign up
    Select “Register” within the app.
  3. Enter basic information
    Provide some details about yourself to make sure you are eligible.
  4. Make your account
    All set! You’re ready to get care with Teladoc.

If you need help, Teladoc can walk you through how to download and start using the app. Call 1(800) 835-2362 to get help in your language.

How to Make an Appointment

With Teladoc, you can talk to doctors who speak your language 24/7.

To schedule a visit:

  1. Log in to your account at teladoc.com/sfhp or open the Teladoc mobile app
  2. Click the “Request a Visit” button
  3. Answer questions about your health needs
  4. Call Teladoc if you need help
    If you have any issues or questions, you can always call 1(800) 835-2362 for help scheduling a visit.

What Kind of Care Do I Need?

Not sure what to do or what kind of care you need? Call the Nurse Advice Line first. You can talk to a registered nurse 24/7 in the language you speak.

They can help you if:

  • You are not sure whether to see your doctor, Teladoc, or go to urgent care or the ER
  • You have questions about symptoms, medications, or next steps
  • You need advice to start feeling better at home

Call 1(877) 977-3397 (TTY 711) to get help now.

Need Help with Your Phone or Computer?

Want to learn more about using your phone, tablet, or computer? There are many programs in San Francisco that can help. Check out the groups below to find tech workshops, support, and more.

  • SF Connected offers tech classes and workshops for older adults. They offer classes in English, Chinese, Spanish, Russian, and Vietnamese. Visit their website or call 1(415) 355-6700 to learn more.
  • Community Living Campaign can help you build skills to use your phone and other devices. They offer in-person and online classes through Neighborhood Tech Connect. Their classes are in English, Chinese and Spanish.
  • Curry Senior Center offers tech support and digital skills training. They offer help in English, Cantonese, and Vietnamese.
  • Felton Tech Squad offers one-on-one and group tech skills training. Head to their website or call 1(415) 474-1558 to learn more.
  • Self Help for the Elderly offers free workshops and tech skills training through SF Connected. Visit their website or call 1(415) 781-9919 to learn more.

If you need help or have questions, call SFHP Care Plus Customer Service at 1(415) 539-2273, 1(833) 530-7327 (toll-free), or 711 (TTY), 8:00am–8:00pm. We are open seven days a week from October–March and closed on Saturdays and Sundays from April–September.

Email: [email protected]

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