Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

San Francisco Health Plan: Quality, Care, Community
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Behavioral Health Services

San Francisco Behavioral Health Services (SFBHS) can offer you support such as:

  • Mental health counseling
  • A substance use counselor
  • Info on your benefits
  • Info on providers in your network
  • Info on health insurance claims

To learn more, call 1(415) 255-3737 or 1(888) 246-3333 toll-free or 1(888) 484-7200 TTY.

988 Suicide and Crisis Lifeline

If you are having a mental health crisis you can call 988 to talk with a trained counselor at a local crisis center. They can offer you support for what you are going through. SFHP will cover the cost for care given by a crisis help center or a mobile crisis unit. You can get mental health care from any crisis help center or mobile unit even if they are not in SFHP’s network of providers. You can get this care without having to get approval from SFHP.

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