Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

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Prescription medicines are part of your health plan benefits. When you need medication, your Primary Care Provider will prescribe it. Some medications require prior authorization. Be sure to tell your healthcare provider that you have a preferred pharmacy so your prescriptions can be sent to the correct pharmacy location. To get your medications, show your Healthy Workers HMO Member ID Card to the pharmacy staff at your preferred pharmacy.

In addition to the pharmacies located in San Francisco that are listed in the online Provider Search Tool, you have access to over 300 more pharmacies in our five surrounding counties (Marin, Contra Costa, Alameda, Santa Clara, and San Mateo). If you are traveling away from the Bay Area and need to access your prescription benefit, most pharmacies nationwide will be able to call the phone number on the back of your Member ID Card to request an emergency out-of-area authorization.

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