Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

San Francisco Health Plan: Quality, Care, Community
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Care Management

Do you need help talking to your doctor about your health concerns or questions? Do you feel overwhelmed when trying to get care?

San Francisco Health Plan’s Care Management programs are here to partner with you on your journey to health. We work with our members both in person and over the phone to assess your needs and create your care plan. If you feel you or a family member would benefit from this service, please call our intake line at 1(415) 615-4515 and speak with a member of our team. This service is FREE for SFHP members.

In our programs, you can:

  • Learn how to manage your medical conditions
  • Get referrals for community agencies; including food and behavioral health
  • Work with our nurse to get ready for your next appointment
  • Work with your care team to better understand your medications
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