Customer Service

ID Cards

San Francisco Health Plan issues each member an ID card. When you get your member ID card, check all information to make sure it is correct. You may have a new ID card mailed to you at no charge if:

1. Any information is incorrect
2. Your card is lost or stolen
3. You change your Primary Care Provider
4. Your address or other information changes



To request a new Member ID Card, call our Customer Service Team at 1(800) 288-5555, Monday-Friday, 8:30am – 5:30pm.

You can also request a new ID card online by registering on the SFHP Member Portal.

In addition to your SFHP ID card, you should also have a Beneficiary Identification card (BIC) or Medi-Cal card from the State of California. You may need to show that card to get certain services. Call 1(855) 355-5757  if you have any questions, or to get a new BIC card.

Always carry your San Francisco Health Plan (SFHP) ID card and Medi-Cal BIC card with you. Never let anyone else use your SFHP ID card or BIC card.


Medi-Cal BIC Card
“Poppy” design
Issued starting September 2016


Medi-Cal BIC Card
“Blue and White” design
Issued before September 2016


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