ID Cards

San Francisco Health Plan issues each member an ID card. When you get your member ID card, check all information to make sure it is correct. You may have a new ID card mailed to you at no charge if:

1. Any information is incorrect
2. Your card is lost or stolen
3. You change your Primary Care Provider
4. Your address or other information changes

To request a new Member ID Card, call our Customer Service Team at 1(800) 288-5555, Monday-Friday, 8:30am – 5:30pm.

You can also request a new ID card online by registering on the SFHP Member Portal.

In addition to your SFHP ID card, you should also have a Beneficiary Identification card (BIC) or Medi-Cal card from the State of California. You may need to show that card to get certain services. Call 1(855) 355-5757  if you have any questions, or to get a new BIC card.

Always carry your San Francisco Health Plan (SFHP) ID card and Medi-Cal BIC card with you. Never let anyone else use your SFHP ID card or BIC card.

Medi-Cal BIC Card
“Poppy” design
Issued starting September 2016

Medi-Cal BIC Card
“Blue and White” design
Issued before September 2016