Attention Medi-Cal Members: Don’t Lose Your Health Coverage! It’s important to renew your Medi-Cal on time. SFHP can help. Learn more.

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Don’t Lose Your Health Coverage!

Renew Your Medi-Cal Today.



Frequently Asked Questions

It’s important to renew your Medi-Cal on time.
SFHP can help.

SFHP is here to help you and your family keep your Medi-Cal coverage, so you can get the care you need to stay healthy. It’s very important to renew your Medi-Cal so you don’t lose access to your health care.

How to Check Your Medi-Cal Renewal Date

You can check online at BenefitsCal.com – view our Frequently Asked Questions (FAQ) to learn how.
View FAQs

You can also call SFHP at 1(800) 288-5555, or call the San Francisco Medi-Cal Office at 1(855) 355-5757 to check your renewal date.

Keep an eye on your mailbox for your renewal package. Don’t miss it! Your package will tell you how to submit information to keep your coverage. If you need help or have questions, we’ve got you covered.

SFHP Can Help You Renew

You can renew by mail, or through one of the three easy ways below:

1. Go to BenefitsCal.com

Visiting BenefitsCal.com is the best way to check your renewal date, update your information and renew your coverage. If you don’t have an account yet, it’s fast and easy to make one.

Don’t Know How to Make an Account?

  • Watch this video to learn how to make an account. View »
  • Or, view our FAQ for a step-by-step guide on how to make your account. View »

How to Check Your Renewal Date

  • For tips on how to check your renewal date on BenefitsCal.com, visit our FAQ.

2. Visit the SFHP Service Center

The SFHP Service Center team can help you renew your Medi-Cal in person or over the phone. Schedule a visit at sfhp.org/service-center.

3. Call & Get Support to Renew

  • Call the San Francisco Medi-Cal Office directly to renew your coverage at 1(855) 355-5757 (toll-free).
  • If you have questions or need support, SFHP Customer Service can help. Call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm.
  • Not sure when you need to renew your coverage? Both SFHP and the San Francisco Medi-Cal Office can help you check your Medi-Cal renewal date

Keep Your Information Up to Date

Contact Information

Please make sure your email, phone number, and address are updated so we can reach you. You can update your contact information by going to BenefitsCal.com, visiting the SFHP Service Center, or calling SFHP Customer Service.

Or, you can call the San Francisco Medi-Cal office at 1(855) 355-5757 (toll-free).

Recent Life Changes

Don’t forget to update your information with any recent life changes that would affect your Medi-Cal eligibility.

These life changes include:

Getting Married

Getting Pregnant

Having a Baby

Starting a New Job

Change of Income

Change in Disability Status

Someone Moves into Your Household

Have Questions? We’re Here to Help

SFHP is here for you. We want to make sure you can keep your coverage. If you have any questions, please call SFHP Customer Service. Call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

Or, you can reach out to the San Francisco Medi-Cal Office at 1(855) 355-5757 (toll-free).

 

Did you know Medi-Cal rules have changed?

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Frequently Asked Questions

Visit BenefitsCal.com for an easy way to enroll in or renew your Medi-Cal, update your information, manage your benefits, and more. Or, call the San Francisco Medi-Cal Office directly at 1(855) 355-5757 (toll-free).

SFHP can help you enroll in or renew your Medi-Cal coverage. Visit the SFHP Service Center for help in person or over the phone. Go to sfhp.org/service-center to make an appointment.

If you have questions or need help, call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

All Medi-Cal members must renew their coverage once each year. Everyone has a different renewal date.

You will get a letter in the mail that tells you when your renewal is due. To check your renewal date at any time, you can also:

  1. Log in or make an account on BenefitsCal.com
  2. Call the San Francisco Medi-Cal Office at 1(855) 355-5757 (toll-free)
  3. Call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm

You can check your renewal date in 4 easy steps.

  1. Log into your account.
  2. Once you log in, you will see a section called “Things to Do.” In this section, there will be a “Submit Renewal” card.
  3. Click “Start your renewal” at the bottom of this card.
  4. Now you can see your Medi-Cal renewal date! Renew your coverage by this time to avoid any gaps in your health care.

Now that you know your renewal date, watch this video for a step-by-step guide on how to submit your Medi-Cal renewal:

Visit BenefitsCal.com for an easy way to enroll in or renew your Medi-Cal, update your information, manage your benefits, and more. Or, call the San Francisco Medi-Cal Office directly at 1(855) 355-5757 (toll-free).

SFHP can help you enroll in or renew your Medi-Cal coverage. Visit the SFHP Service Center for help in person or over the phone. Go to sfhp.org/service-center to make an appointment.

If you have questions or need help, call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

It’s important to update your information so SFHP and the San Francisco Medi-Cal office can reach you.

If you get a renewal packet or a letter asking for more information, please provide it. To quickly and easily update your information, go to BenefitsCal.com. Or, call the San Francisco Medi-Cal Office directly at 1(855) 355-5757 (toll-free).

SFHP can also help you update your information. Visit the SFHP Service Center for help in person or over the phone. Go to sfhp.org/service-center to make an appointment.
If you have questions or need help, call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

Yes. The fastest and easiest way to update your information is by going online to BenefitsCal.com. Or, call the San Francisco Medi-Cal Office directly at 1(855) 355-5757 (toll-free). SFHP can also help you update your information. Visit the SFHP Service Center for help in person or over the phone. Go to sfhp.org/service-center to make an appointment.

If you have questions or need help, call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

Yes. Update your information with any recent life changes in your household like getting married, having a baby, or starting a new job.

The fastest and easiest way to update your information is by going online to BenefitsCal.com. Or, call the San Francisco Medi-Cal Office directly at 1(855) 355-5757 (toll-free).

SFHP can also help you update your information. Visit the SFHP Service Center for help in person or over the phone. Go to sfhp.org/service-center to make an appointment.

If you have questions or need help, call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

Yes. It is important to renew your Medi-Cal to keep your coverage active. If you get a renewal packet or a letter asking for more information, please provide it. This will also help determine if you can get no-cost or lower-cost coverage.

The fastest and easiest way to update your information is by going online to BenefitsCal.com. When you make an account, you can also ask for text or email alerts about your coverage. Or, call the San Francisco Medi-Cal Office directly at 1(855) 355-5757 (toll-free).

SFHP can also help you update your information. Visit the SFHP Service Center for help in person or over the phone. Go to sfhp.org/service-center to make an appointment.

If you have questions or need help, call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

Yes. It is important to renew your Medi-Cal to keep your coverage active. If you get a renewal packet or a letter asking for more information, please provide it. This will also help determine if you can get no-cost or lower-cost coverage.

The fastest and easiest way to update your information is by going online to BenefitsCal.com. When you make an account, you can also ask for text or email alerts about your coverage. Or, call the San Francisco Medi-Cal Office directly at 1(855) 355-5757 (toll-free).

SFHP can also help you update your information. Visit the SFHP Service Center for help in person or over the phone. Go to sfhp.org/service-center to make an appointment.

If you have questions or need help, call SFHP at 1(415) 547-7800 or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

Everyone has a different Medi-Cal renewal date. You can check your renewal date on BenefitsCal.com.

The letter from your county should come around the same time you have received similar letters in the past. For example, if your Medi-Cal renewal was due in April in past years, you should watch for a letter from your county in the 2 months before April.

If you no longer qualify for Medi-Cal, you may be able to get health coverage through Covered California. When you lose your Medi-Cal, you can enroll in a Covered California plan outside of the open enrollment period.

Our Service Center team can help you enroll in Covered California. They can also help you find other health programs that work for you. Visit sfhp.org/service-center to make an appointment and get help in person or over the phone.

If you need to update your address, SFHP can help. Call SFHP Customer Service and we will update your information for you.

It’s important that the San Francisco Medi-Cal office has your updated information, so you can continue getting important notices and information about your coverage.

We can update your new address with the San Francisco Medi-Cal office. Or, you can call them directly to provide your new address. Call the San Francisco Medi-Cal Office at 1(855) 355-5757 (toll-free).

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