Getting Help Can Make a Difference

Behavioral and mental health care is for everyone. Talking to someone is the first step to getting the help you need.


Mental Health Issues Are Common

You should not feel shame if you or someone you love is having a problem with a mental or behavioral health issue. It is very common to feel stressed, sadness, anger, or changes in how you feel.

Common mental health issues

Symptoms of Mental Health Issues

If you or someone you know is having trouble with emotions or feelings of stress or sadness, it may be time to reach out for help.

Common symptoms to watch for are:

Feeling scared, angry, sad, worried, or numb

Changes in your hunger, energy, and hobbies

Trouble with focus, making choices, or sleeping

Headaches, body pain, upset stomach, or skin issues

Long-term health problems are getting worse

Drinking or using drugs (like heroin, cocaine, or opioids)

Ask for help if you or someone you know has any of these symptoms for 2 weeks or longer.

Talking to Someone Can Improve How You Feel

How you feel can affect your work, school, daily routines, relationships, or hobbies that you used to enjoy. Talking to someone is the first step on the path to feeling better. If you or someone you know talks about suicide, harms themselves, has a mental health crisis, or has a problem with drugs or drinking, you can get help right away.

You can:

  • Call 988 to reach the Suicide and Crisis Lifeline
  • Chat online at
  • Text 988 to 988
  • For Spanish, call 1(800) 628-9454
  • For TTY users, dial 711 then 988

How SFHP Can Help

There are many ways SFHP can help you to achieve better mental health.

Treatment for Drinking and Drugs Use:
You do not need a referral from a doctor. If you feel you need help with drinking or drug use, you can call the 24/7 San Francisco County Community Behavioral Health Services (CBAHS) Access Help Line at 1(415) 255-3737 or 1(888) 246-3333 (toll-free) or TTY 1(888) 484-7200.

Mental Health Care:
SFHP works with a group called Carelon Behavioral Health to give mild to moderate mental health care. You do not need a referral to get mental health care. Learn more about Mental Health Services.

Dyadic Care:
SFHP can offer mental health care for more than one person in your family. You do not need a referral. Learn more about Dyadic Services.

Behavioral Health Treatment (BHT):
SFHP members under the age of 21 can get BHT to help with autism and other behavior issues. A provider must write a referral for BHT. Learn more about Behavioral Health Services.

Call Carelon Behavioral Health to learn more about mental or behavioral health care and to get an appointment. Call 1(855) 371 8117 or 1(888) 484-7200 (TTY) or visit

For more information about your benefits and services, call SFHP Customer Service at 1(415) 547-7800 or 1(800) 288-5555 (toll-free) or 1(888) 883-7347 (TTY). Monday–Friday, from 8:30am – 5:30pm.

Not an SFHP member yet?

Learn about your health care options and see if you can get Medi-Cal at


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