Have you ever had a sore throat that won’t go away, trouble hearing, or a stuffy nose all the time? You might need to see an otolaryngologist—also known as an ENT (Ear, Nose, and Throat doctor)?

Here are 7 reasons to see an ENT:

1. You have trouble hearing

If your voice seems muffled, or one ear feels “blocked,” an ENT can check for:

  • Hearing loss
  • Earwax buildup
  • Infections or fluid in the ear

They may suggest tests or ways to help your hearing.

2. You keep getting sore throats or tonsillitis

Pain when swallowing, roughness, or swollen tonsils could mean a throat problem. An ENT can check if:

  • You need medicine
  • Your tonsils might need to be removed
  • There’s another issue with your voice or throat
3. You have sinus problems that won’t go away

Are you always stuffed up? Always blowing your nose? You might have:

  • Allergies
  • Sinus infections
  • A nasal blockage

An ENT can help you breathe easier again.

4. You snore a lot or feel tired during the day

Snoring and feeling sleepy may be signs of sleep apnea, a condition where you stop breathing during sleep. An ENT can:

  • Check your nose, throat, and airway
  • Help you get a sleep study
  • Talk about treatments
5. You have ringing in your ears (tinnitus)

If you hear buzzing or ringing sounds when it’s quiet, it’s time to check your hearing. An ENT can:

  • Look for causes
  • Offer treatments
  • Protect your hearing for the future
6. You find a lump or swelling in your neck

If you feel something unusual in your neck or throat, don’t wait. An ENT can:

  • Do an exam
  • Order tests or scans
  • Help you get the right care quickly
7. You’re having voice or speech changes

Losing your voice often? Talking hurts? An ENT can help with:

  • Vocal cord issues
  • Speech problems
  • Finding ways to protect your voice

How to See an ENT

Talk to your primary care provider* (PCP) if you notice any of these problems. You can say:

“My ears hurt a lot.”
“I can’t breathe well through my nose.”
“I snore loudly and feel tired all day.”

They can refer you to an ENT at no cost if it is medically needed. Once you get a referral from your PCP, you have the right to meet with an ENT within 15 working days for non-urgent care.

You Deserve to Feel Better

ENTs can help you breathe, speak, sleep, and hear your best. You don’t have to live with discomfort. Talk with your PCP to find out if you need help from an ENT.

For more help, or to schedule a ride to your health visit, call SFHP Customer Service at 1(800) 288-5555.

*A primary care provider (PCP) is the doctor, physician assistant, or nurse practitioner in charge of your health care.

More Help from SFHP

  • Customer Service: Our team can answer your questions about benefits and health services. Call 1(415) 547-7800, 1(800) 288-5555 (toll-free) or 1(415) 547-7830 TTY. Monday to Friday, 8:30am to 5:30pm.
  • Interpreter Services: You can get an interpreter in-person or by phone for your health visits. When you make an appointment, ask for an interpreter at the same time.
  • Need a Ride? SFHP can help you get transportation to any medical appointment covered by Medi-Cal. Ask your provider or call Customer Service.
  • Interested in Medi-Cal Benefits? See if you or your family can get Medi-Cal through SFHP.

Learn more about your covered Medi-Cal benefits and services.