If you are a new member, visit your new Primary Care Provider (PCP)* within the first 120 days for an Initial Health Assessment (IHA). The IHA is to help your PCP learn your health care past and needs.

Your PCP may ask you some questions about your health past or may ask you to fill out a health survey. They will also tell you about health classes that may help you. When you call your PCP’s office, please let them know that you are a member of SFHP.

Please take your SFHP ID card to your visit. It is also a good plan to take a list of your meds and questions with you to your visit.

*A Primary Care Provider (PCP) is your main doctor, nurse practitioner, or physician’s assistant.

More Help from SFHP

  • Customer Service: If you need help or have questions, call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:30am–5:30pm.
  • Interpreter Services: You can get an interpreter in-person or by phone for your health visits. When you make an appointment, ask for an interpreter at the same time.
  • Need a Ride? SFHP can help you get transportation to any medical appointment covered by Medi-Cal. Ask your provider or call Customer Service.
  • Interested in Medi-Cal Benefits? See if you or your family can get Medi-Cal through SFHP.

Learn more about your covered Medi-Cal benefits and services.