At SFHP, we want to make sure you get the care you need, when you need it. Our Quality Improvement & Health Equity Transformation Program Report shows how our work is helping members like you stay healthier.

In 2025, members saw real benefits:

  • It became easier to get specialty appointments
  • More pregnant people got early prenatal care, helping keep parents and babies healthy
  • More people received follow‑up support after emergency room visits
  • Fewer people had to return to the hospital soon after leaving
  • More adults said they were able to get the care they needed

We’re focusing on what matters most to you: better access to care, more support for long‑term health needs, and stronger partnerships with your doctors and clinics. Your health, comfort, and experience guide every step we take.

More Help from SFHP

  • Customer Service: If you need help or have questions, call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm.
  • Interpreter Services: You can get an interpreter in-person or by phone for your health visits. When you make an appointment, ask for an interpreter at the same time.
  • Need a Ride? SFHP can help you get transportation to any medical appointment covered by Medi-Cal. Ask your provider or call Customer Service.
  • Interested in Medi-Cal Benefits? See if you or your family can get Medi-Cal through SFHP.

Learn more about your covered Medi-Cal benefits and services.