Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

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Facility Site Reviews ▸ Resources

Facility Site Review | Medical Record Review Survey | Physical Accessibility Survey | Training & Resources

Physical Accessibility Review Survey Resources

A PARS (FSR-C, D, or E) is a physical evaluation of a service site that provides care to Medi-Cal members who are seniors and/or persons with disabilities (SPDs). These sites are Primary Care Provider sites, Community Based Adult Services sites, High Volume Specialist sites, or other Ancillary sites (as appropriate).

The onsite evaluation includes six areas: Parking; Exterior Building; Interior Building; Restroom; Exam Room; and Exam Table/Scale. The review establishes if the facility has Basic Access or Limited Access for members with disabilities.

The Physical Accessibility Review Survey Tools and Standards (FSR-C) can be found here.

The PAR Survey Tools and Standards (FSR-D,E) can be found here.

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