Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

1(415) 547-7800 Contact Us

Committed to improving the health outcomes of the diverse San Francisco communities.

SFHP’s Medicaid (Medi-Cal) HMO line of business has earned “Accredited” status from the National Committee for Quality Assurance (NCQA). Also, for the first time ever, SFHP is officially an NCQA Health Equity Accredited plan.

NCQA Health Plan Accreditation evaluates how well a health plan manages all parts of its delivery system – physicians, hospitals, other providers and administrative services – in order to continuously improve the quality of care and services provided to its members. NCQA’s Health Equity Accreditation evaluates how well an organization complies with standards in the following areas: organizational readiness; race/ethnicity, language, gender identify and sexual orientation; access and availability of language services; practitioner network cultural responsiveness; culturally and linguistically appropriate services programs; and reducing health care disparities.

This achievement acknowledges both the quality of care that SFHP provides its members working alongside our network of providers, as well as the hard work of our dedicated staff to attain this level of national recognition.

These awards reinforce the strategic direction set forth by our Governing Board and the commitment to our mission to improve health outcomes of the diverse San Francisco communities through successful partnerships.

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