With SFHP, you have access to many kinds of care to meet your needs.
Urgent Care is when you need to be seen by a provider right away for minor illnesses or injuries which are not life-threatening.
Examples of when to get urgent care
- Cold, flu, fever
- Infections (skin, eye, ear, etc.)
- Stomach problems (pain, vomiting, diarrhea)
Visit your PCP if you have not had a recent health check-up or have not met with your PCP before.
Visit your PCP for
- Routine check-ups to prevent future health issues
- Treating sudden or short-term health problems
- Managing long-term conditions or diseases like diabetes
You can get behavioral and mental health care through our partner Carelon Behavioral Health. Mental health care can treat anxiety, depression, or other behavioral health problems. You do not need a referral to get mental health care. Call Carelon Behavioral Health at 1(855) 371-8117 to learn more or make an appointment.
Learn who to contact in your care network at sfhp.org/your-care-network. If you need help finding the phone number of your PCP, please call SFHP Customer Service at 1(415) 547-7800 weekdays from 8:30am–5:30pm.
Usual wait times for different types of care:
- Primary Care Provider (PCP): Get an appointment within 10 business days*
- Specialist: Get an appointment within 15 business days*
- Behavioral and Mental Health: Get an appointment within 10 business days*
- After-Hours and Urgent Care: Get an appointment within 48 hours with PCP, 96 hours with specialist*
- Telehealth: Teladoc Available 24/7 at no cost
- Nurse Advice Line: 1(877) 977-3397 Available 24/7 at no cost
*Usual wait times for care that is not urgent.
