Benefits and Covered Services

Free Telemedicine Benefit

With Teladoc, you can talk to a doctor in minutes, not hours or days like you would at the ER, urgent care, or with your PCP.

When You Can’t See Your PCP

You can talk with a doctor from anywhere using your phone, smartphone app, or your computer. With our FREE service, Teladoc®, you can get care from a doctor for simple, non-emergency problems.*

A Teladoc doctor can treat simple problems like:

  • Back & Joint Problems
  • Urinary Discomfort

  • Colds
  • Flu

  • Vomiting & Diarrhea
  • Red, Itchy Eyes

  • Skin Rashes
  • And More

Register with Teladoc

You have three easy ways to register with Teladoc:

  • At their website: teladoc.com/sfhp
  • Download a Teladoc mobile app by clicking on the app buttons
  • Call Teladoc at 1(800) 835-2362. If the language you are most comfortable speaking is other than English, you should call Teladoc.

Complete Your Medical History

To complete the registration process, you must fill out a medical history form. This form must be completed prior to requesting a doctor and needs to be updated each year. The Teladoc doctor will review your medical history prior to talking with you.

Make an Appointment

You can request to speak with a doctor from the comfort of your home wherever you have phone or internet access for FREE. Doctors are California Board Certified, many with over 20 years of experience. Talk to a doctor by phone in the language you speak. Doctors are available any time day or night. Find out more at Teladoc or by calling 1(800) 835-2362.

You can call our Nurse Help Line anytime to talk to a trained registered nurse who can help answer your health care questions. This service is free and available to you in your language. Call at 1(877) 977-3397.

*Kaiser members and some members who also have Medicare coverage are not eligible for Teladoc services.