Medi-Cal Members: Access Services in Your Care Network
San Francisco Health Plan works with 10 medical groups and their partner hospitals to provide care. Health care providers and clinics join our network through one of these groups.
Your Primacy Care Provider (PCP)
Your PCP is your personal doctor if you need a check-up, want advice about a health problem, or get sick or hurt. The PCP or clinic you choose will help manage all your health care needs. They can support you with:
- PCP (doctor) appointments
- Prescriptions
- Durable Medical Equipment
- Lab and test results
- Care when you are sick or for emergencies
- Referrals for specialists
- After-hours care
- Vaccine
How To See a Specialist
You can visit a specialist if you need expert care for a specific health problem. Specialists are doctors who focus on one area of medicine, like the heart or allergies. If you need this kind of care, your primary care provider (PCP) can help you find the right specialist and give you a referral.
- Your Hospital
- Medical Group
- Member ID
- Member CIN#
- Program
- PCP Phone #
- PCN# 6334225
- Pharmacy BIN# 022659
Need to find a Medi-Cal Provider?
Our online Provider Search Tool helps you find and choose the right PCP and specialist for you and your family.
Pharmacy Services
To find pharmacies near you and learn more about your pharmacy benefit, go to Medi-Cal Rx’s Homepage. For prescription drug and durable medical equipment issues that are filled at a pharmacy, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
If you need help or have questions, call SFHP Customer Service at
All American Medical Group (AAMG) is a medical group with over 150 doctors throughout San Francisco, including PCPs and specialists. Many of AAMG’s doctors speak Chinese dialects and other Asian languages. AAMG’s Member Relations team is also fluent in Cantonese, Mandarin, English, and other local dialects. To contact AAMG, call 1(415) 590-7418 or email [email protected].
To learn more, visit aamgdoctors.net
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
Chinese Hospital
(Obstetrics and Pediatrics at CPMC)
845 Jackson Street
1(415) 982-2400
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
Afterhours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you, including:
Dignity Health-GoHealth (Multiple Locations)
Dignity Health-GoHealth locations can change. To stay updated, visit gohealthuc.com/bayarea.
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi‑Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560
Please check your Member Handbook to learn more about your covered benefits.
Your health is important to Brown & Toland. To help you stay healthy, they offer programs that focus on overall health. These include care management services and health and wellness classes. There are 250+ Brown & Toland doctors in hospital campuses and private offices all over San Francisco. They include PCPs and specialists like heart doctors (cardiologists), surgeons, and obstetrician/gynecologists (OB/GYNs).
To learn more, visit brownandtoland.com.
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
California Pacific Medical Center (CPMC)
Mission Bernal Campus & Orthopedic Institute
3555 Cesar Chavez Street
1(415) 600-6000
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
After-hours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you.
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi-Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560
Please check your Member Handbook to learn more about your covered benefits.
Community Clinic Network is a group of independent non-profit clinics in San Francisco. They offer quality health care that respects different cultures and languages in community-based settings. A team of doctors, nurses, dentists, and other health workers provides primary care, checkups, and more. Many clinics offer “one-stop shopping.” This includes mental health care, dental and vision care, health education, and help preventing diseases. For specialty and emergency care, patients go to Zuckerberg San Francisco General Hospital and Trauma Center. Laguna Honda Hospital provides skilled nursing and rehabilitation.
To learn more, visit sfccc.org.
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
Zuckerberg San Francisco General Hospital and Trauma Center
1001 Potrero Avenue
1(628) 206-6000
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
After-hours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you, including:
ZSFG – Adult Urgent Care Center
1001 Potrero Avenue
Monday-Friday 8:00am-8:00pm; Saturday-Sunday 8:00am-4:00pm
1(415) 206-8052
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi-Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560.
Please check your Member Handbook to learn more about your covered benefits.
Hill Physicians Hill Physicians in San Francisco is a network of almost 200 doctors in many specialties. Across Northern California, more than 300,000 people rely on Hill Physicians for quality care in convenient locations near home and work. The California Association of Physician Groups has designed Hill Physicians as an “Elite” group in its Standards of Excellence, the highest ranking. Now your Hill Physicians doctor and medical group can work with you to support a healthy lifestyle.
To learn more, visit HillPhysicians.com.
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
California Pacific Medical Center (CPMC)
Mission Bernal Campus & Orthopedic Institute
3555 Cesar Chavez Street
1(415) 600-6000
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
After-hours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you.
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi-Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560.
Please check your Member Handbook to learn more about your covered benefits.
Jade has over 230 primary and specialty providers in San Francisco. Jade is committed to delivering the highest quality, culturally sensitive, bilingual managed health care to our community. The network hospital for Jade Health Care is Chinese Hospital. If your Jade Health Care specialist works with another hospital, such as California Pacific Medical Center or UCSF, you might get needed hospital care at the other hospital. Care at another hospital is covered if authorized by Jade Health Care.
To learn more, visit jadehcmg.com or call Jade Health Care at 1(415) 669-8003.
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
Chinese Hospital
(Obstetrics and Pediatrics at CPMC)
845 Jackson Street
1(415) 982-2400
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
After-hours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you.
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi-Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560.
Please check your Member Handbook to learn more about your covered benefits.
North East Medical Services (NEMS) is a nonprofit medical group with 7 clinics and individual primary care providers. The staff at NEMS clinics and individual provider sites provide comprehensive, quality health care services with a personal touch. NEMS serves all patients and specializes in a wide range of Asian cultural and ethnic backgrounds. The staff at NEMS can speak many languages, including Mandarin, Cantonese, Vietnamese, Korean, Burmese, and English.
To learn more, visit nems.org or call 1(800) 500-1886
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
California Pacific Medical Center
Van Ness Campus
1101 Van Ness Ave
1(415) 600-6000
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
After-hours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you.
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi-Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560.
Please check your Member Handbook to learn more about your covered benefits.
North East Medical Services has seven clinics and individual providers. They deliver primary and specialty care services. The San Francisco Health Network provides hospital and additional (ancillary) services such as outpatient lab and radiology services.
The staff at North East Medical Services’ clinics and individual provider sites provide comprehensive, quality health care services. They serve all patients and specialize in a wide range of Asian cultural and ethnic backgrounds. The staff can speak many languages, including Mandarin, Cantonese, Vietnamese, Korean, Burmese, and English.
To learn more, visit nems.org or call 1(888) 500-1886
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
Zuckerberg San Francisco General Hospital and Trauma Center
1001 Potrero Avenue
1(415) 600-6000
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
After-hours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you, including:
ZSFG – Adult Urgent Care Center
1001 Potrero Avenue
Monday-Friday 8:00am-8:00pm; Saturday-Sunday 8:00am-4:00pm
1(628) 206-8052
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi-Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560.
Please check your Member Handbook to learn more about your covered benefits.
San Francisco Health Network is a community of top-rated clinics, hospitals, and programs operated by the San Francisco Department of Health. They connect San Franciscans to quality health care. Every year they serve more than 100,000 people in clinics and hospitals, such as Castro-Mission, Chinatown, Southeast Health Centers, Zuckerberg San Francisco General, and Laguna Honda Hospital and Rehabilitation Center. As the city’s public health system, they also provide emergency, trauma, mental health, and substance use care to any San Franciscan who needs it. The Health Network is dedicated to empowering all San Franciscans, without exception, to live the healthiest lives possible.
Learn more at sf.gov
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
Zuckerberg San Francisco General Hospital and Trauma Center
1001 Potrero Avenue
1628) 206-6000
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
After-hours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you, including:
ZSFG – Adult Urgent Care Center
1001 Potrero Avenue
Monday-Friday 8:00am-8:00pm; Saturday-Sunday 8:00am-4:00pm
1(628) 206-8052
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi-Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560.
Please check your Member Handbook to learn more about your covered benefits.
UCSF Medical Group provides access to one of the top-ranked medical centers in the country. Members receive complete quality care from over 2,000 doctors who are part of the UCSF School of Medicine and who provide primary care, pediatric and gynecology care, women’s health services, emergency services, and more. By choosing a UCSF doctor, you have access to advanced health care services and a large network of specialists.
To learn more, visit ucsfhealth.org.
Routine & Preventive Care
Primary Care Provider (PCP)
Your PCP is your first point of contact for non‑emergency, routine, and urgent medical needs.
Pharmacy Services
To find an in-network pharmacy, check Medi-Cal Rx’s pharmacy listings online at medi-calrx.dhcs.ca.gov/home. Or, call Medi-Cal Rx at 1(800) 977-2273 (toll-free) (TTY 1(800) 977-2272 and press 5, or 711).
Mental Health Care
Need to talk to someone? You can get an appointment with a psychologist or psychiatrist. Call Carelon Behavioral Health at 1(855) 371-8117 (TTY 1(800) 735-2929) to learn more.
Hospital Care
UCSF Medical Centers
1(415) 476-1000
Unless it is an emergency, you must call your PCP first. An emergency is when your life is in danger and you need help right away. Extreme pain, trouble breathing, heavy bleeding, or serious injuries (like a broken bone) are examples of emergencies. If you have a medical emergency, call 911 or go to the closest emergency room for help.
After-hours Care
Urgent Care
Urgent care is best for problems that need care fast but are not emergencies. You can call your PCP’s office anytime, day or night, for medical advice. You should get a PCP urgent care appointment within 48 hours of calling. If you feel sick or hurt and need a doctor right away, you can go to any urgent care clinic near you.
Teladoc® Talk to a Doctor 24/7 for FREE
You can meet with a Teladoc doctor over a phone or video call, 24 hours a day, 7 days a week.
1(800) 835-2362
sfhp.org/teladoc
Dental & Vision Care
Dental Care
To learn more about dental care, call Medi-Cal Dental at 1(800) 322-6384 (TTY 1(800) 735-2922) or visit smilecalifornia.org.
Vision Care
To learn more about vision care, call VSP Vision Care at 1(800) 438-4560.
Please check your Member Handbook to learn more about your covered benefits.
Need help?
SFHP Customer Service answers questions you may have about your health care benefits and services. We can help you learn more about health care choices for you and your family.
Our Customer Service hours are Monday–Friday, 8:00am–5:00pm.
Call SFHP at 1(415) 547-7800 or 711 (TTY) to:
- Change your PCP (doctor)
- Replace SFHP ID cards
- Get a handbook or or other member materials
- Assist with billing issues
- Update your contact information
- Report a complaint
- If you are having trouble scheduling appointments
- Resolve durable medical equipment issues
- Answer medical benefits question
- And more
Apply for:
- Medi-Cal
- Covered California
Medi-Cal Office
They make sure that you are qualified and tell you when to reapply.
1(855) 355-5757 | Manage your benefits at BenefitsCal.com
- Applying for Medi-Cal
- Renewing your Medi-Cal
- Reinstatement if your coverage has stopped
- Approval for coverage
- If your application is on hold pending renewal
- Replace Benefits Identification Card (BIC)
Compliance and Delegation Oversight Summary of Delegation Model
We set goals to give you easy access to our providers. We sign up doctors, clinics, and hospitals into groups called networks. This helps us with quality and costs. We call these groups of providers “delegates.” We work with these delegates to make our service better for you. They have to follow the same rules that we do.
When you choose a primary care provider (PCP), you are also choosing a delegate. This includes all the doctors and hospitals within their network. We have them take care of referrals and prior authorizations for you. They also review and approve providers to join them. This is called credentialing. We also have them pay providers.
We make sure they take care of you and provide great service. We do this by working with them and reviewing them each year to make sure they follow laws and their contract with us.