At San Francisco Health Plan (SFHP), our mission is providing high quality health care for San Francisco. Today, we’re sharing important news about your care.

What We Know

The federal Centers for Medicare & Medicaid Services (CMS) likely shared the personal data of Medi-Cal members with the Department of Homeland Security. This includes the immigration status of all Medi-Cal members in California.

We know this news is very concerning for undocumented community members. SFHP is working with local groups to uphold your right to health care. If you do not feel safe going to your doctor in person, SFHP is here for you. You can get the care you need online or over the phone.

Our Commitment to You

SFHP takes your privacy very seriously. We are working to get you the answers you need. While we do this, please know:

  • We will work to protect the right to health care for all. This includes undocumented community members.
  • San Francisco is a sanctuary city. SFHP does not work with federal immigration officials, except when needed to follow the law.
  • We are working with local health plans, community groups, the California Department of Health Care Services (DHCS), and others to learn how we can best serve you and uphold your right to health care.
Resources for Our Undocumented Community

You and your family can still get the health care that you need. If you do not feel safe going to your doctor in person, SFHP is here for you.

24/7 Care, Online or Over the Phone
Teladoc: You can get care and talk to a doctor using your phone, smartphone app, or computer with our free telehealth service, Teladoc. You can talk to Teladoc providers 24/7. Learn more about telehealth visits at sfhp.org/Teladoc.

Nurse Advice Line: If you can’t see your doctor in person or want help to start feeling better at home, you can talk to a nurse 24/7 by using the SFHP Nurse Advice Line. Call 1(877) 977-3397.

Call SFHP Customer Service
Our Customer Service team is here to help you get the care you need and answer any questions you may have. Call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

Call the SFHP Service Center
The SFHP Service Center can help you get or keep Medi-Cal, sign up for Healthy San Francisco, SF City Option, and more. Head to sfhp.org/service-center to make a phone appointment today.

Find Local Legal Support & More
To find local groups who offer legal, monetary, and other support for undocumented SF residents, please visit sfhp.org/medi-cal-for-all.

DHCS Resources
DHCS has resources and guidance for undocumented community members:

This blog was updated on July 18, 2025 due to new reports of the federal data sharing.