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Our Commitment to You
At San Francisco Health Plan (SFHP), our mission is providing high quality health care for San Francisco with dignity and transparency.
SFHP is committed to protecting the right to health care for all our members, including undocumented community members. We take the health and privacy of our members very seriously.
San Francisco is a sanctuary city, which means that SFHP does not cooperate with federal immigration officials except where required by law. During this difficult time, we are working with other local health plans and organizations to uphold you and your family’s right to health care.
Medi-Cal for Undocumented Residents: Know Your Rights
We know you may have questions or worries about your Medi-Cal coverage during this time. Learn more about your right to health care, common questions about Medi-Cal, and how SFHP can help you get the care you need.
Right now, you can still get the healthcare coverage and services you need regardless of your immigration status.
We’re so sorry to hear that. California is a sanctuary state and San Francisco is a sanctuary city. You can still go to the doctor and get the care you need. SFHP has options to help you get care online or over the phone.
No, we do not, unless required by law. California is a sanctuary state and San Francisco is a sanctuary city. This means by law, we limit cooperation with federal immigration enforcement. An example of when we would be required to cooperate is if we get a request (warrant) from the federal courts, signed by a judge.
Right now, you can still get the care and services you need.
No. You have the right to receive emergency services.
California is a sanctuary state and San Francisco is a sanctuary city. We only cooperate when it is required by federal law. An example of when we would be required to cooperate is if we get a request (warrant) from the federal courts, signed by a judge.
We understand your concerns. Right now, you can sign up for Medi-Cal and can get the care and services you need regardless of your immigration status. As of now, signing up for Medi-Cal will NOT affect your public charge status, unless you are getting nursing home or other long-term institutionalized care.
No, they won’t. You can get the care you need regardless of your immigration status.
We’re glad you’re happy with Healthy San Francisco, but please keep in mind that it is not health insurance. Health insurance helps you access more services. Medi-Cal covers preventive care, annual check-ups, prescription medications, mental health services, in-home care, and even transportation services to your medical appointments. Right now, all California residents can now sign up for Medi-Cal regardless of their immigration status.
Right now, you can still sign up for Medi-Cal and get the care you need.
Yes, they will. Just make sure you give that information to the person who will be their guardian.
We understand completely. You and your family can still get the health care that you need. The SFHP Service Center team can help you in person or over the phone. Visit sfhp.org/service-center to learn more and make an appointment.
Do I Qualify for Medi-Cal?
Your whole family can get Medi-Cal.
- Adults between the ages of 26 to 49 can get Medi-Cal.
- Immigrants can get Medi-Cal no matter what their legal status is.
- When you enroll in Medi-Cal, you will not be asked to provide asset information as part of the income requirements.
Need help enrolling in Medi-Cal?
Call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:30am–5:30pm.
The SFHP Service Center team can also help you enroll in Medi-Cal, and other health programs that are right for you. Visit sfhp.org/service-center to learn more and make an appointment. The Service Center team can help you in person, or over the phone.
SFHP Speaks Your Language
We will serve you in a way that respects you, your culture, and your language.
SFHP can provide quality care in the language of your choice.
The following are some ways we can serve you better:
- Doctors in our care network speak many languages.
- You can ask for a Qualified Health Interpreter at your appointments.
- SFHP information materials are available in the following languages at no cost: English, Spanish, Chinese, Vietnamese, Russian, and Tagalog.
Learn more about SFHP Interpreter Services »
What You Can Get with SFHP
With SFHP you get a large choice of doctors, hospitals, and clinics.
SFHP covers health services and benefits including:
- Medical care
- Mental and behavioral health care
- Family planning and maternity care
- Dental and vision (eyeglasses)
- Doula pregnancy support
- In-home care and support
- X-ray and laboratory services
- Physical and occupational therapy services
Learn more about SFHP’s Covered Services and Benefits »
Medi-Cal Members: Get 24/7 Care, Online or Over the Phone
You and your family can still get the health care that you need. If you do not feel safe visiting your doctor or provider in person, SFHP is here for you.
- Teladoc: You can get care and talk to a doctor using your phone, smartphone app, or computer with our free telehealth service, Teladoc. Teladoc providers are available 24/7, seven days a week. Learn more about telehealth visits at sfhp.org/Teladoc.
- Nurse Advice Line: If you can’t see your doctor in person or want help to start feeling better at home, you can talk to a nurse 24/7 by using the SFHP Nurse Advice Line. Call 1(877) 977-3397.
- If you have questions about your member benefits or how to get the care you need, SFHP Customer Service can help. Call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:30am–5:30pm.
Resources and Support for Our Undocumented Community
All people in the United States have rights, whether they are citizens or not. There are many organizations in San Francisco that can help you understand your rights, find legal help, and get free to low-cost immigration services. Use the list below to find support.
| Organization | Services | Link |
|---|---|---|
| OCEIA (SF Office of Civic Engagement and Immigrant Affairs) | Legal support, DACA renewal, citizenship workshops & more | |
| Central American Resource Center (CARECEN) SF | Legal support, know your rights trainings, family services, health & wellness | |
| La Raza CRC | Legal support, family reunification, family services & more | |
| La Raza Centro Legal | Asylum, deportation defense, workers’ rights, legal services & advocacy | |
| CA Immigrant Policy Center | Information hub with resources, red cards, & more | |
| California Immigrant Information Hub | Immigration information, legal support, and mental health resources for kids & families | |
| The Women’s Building | Legal help, know your rights trainings, food pantry & more | |
| Latino Task Force | Food pantries, health resources, housing support & more | |
| Legal Services List | Find a list of qualified nonprofits who offer immigration & legal support in California | |
| PODER SF | Immigrant rights education, information hub, community workshops | |
| San Francisco Immigrant Legal and Education Network (SFILEN) | Network of 12 organizations supporting immigrants. Legal support. Operates the SF Rapid Response Network with SFILDC
Rapid Response 24 Hour Hotline for ICE Activity: |
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| San Francisco Immigrant Legal Defense Collaborative (SFILDC) | Rapid response attorneys, legal assistance, training, and education | |
| Social Justice Collaborative | Deportation defense, unaccompanied minor defense, & other legal support |