Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

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Facility Site Reviews ▸ Resources

Facility Site Review | Medical Record Review Survey | Physical Accessibility Survey | Training & Resources

Medical Record Review Survey Resources

A MRR (FSR-B) is an evaluation of a member’s record according to six areas: Format; Documentation; Continuity or Coordination of Care; Pediatric Preventive Services (if any); Adult Preventive Services (if any); and Obstetric Preventive Care (if any).

The review will include evaluation of such criteria as the availability of essential member biographical information, documentation practices, and quality as evidenced by consistent and/or coordinated management of health conditions and oversight of preventive services.

DHCS FSR Survey Tools and Standards:

  1. DHCS FSR APL can be found here.
  2. DHCS MRR Standards can be found here.
  3. DHCS MRR Tool can be found here.

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