Member Portal
Your Member Portal: Access Health Information 24/7
Have you used our safe and secure Member Portal? You can easily find past health visits, get a new ID Card, find provider and medication information, and more. With your Member Portal, you have 24/7 access to all your health information right at your fingertips.
Get your health information anywhere you have internet access.
See Your Personal Health Record
See your past health visits, medications, provider information, and more. You can bring your Personal Health Record with you when you visit your doctor.
Change Your PCP
To change your PCP, search for the new provider you want. Select the new provider and choose “Change PCP.” PCP changes will go into effect on the first day of the next month. Watch Video
Get a New ID Card
You can see your ID Card, ask for a new one, print a temporary card, or save a picture of your card on your phone. Watch Video
Search for Providers
Use your Member Portal to find in-network providers and pharmacies. You can sort by provider name, provider zip code, and provider type (including clinics, specialists, and pharmacies).
Medi-Cal Health Education Library
If you are a Medi-Cal member, you can find many wellness resources and tools to help you reach your best health. Get help with health and fitness, medications, pregnancy, or visit the symptom checker and learning center.
Download Member Materials
View and download current member materials and newsletters through the Member Portal or on sfhp.org.
How to Sign Up and Sign In
- Start at sfhp.org and click the Member Portal Login button at the top of the home page.
- Under the words “Choose how to create an account,” you will have two choices for creating an account. Click “As a member” or “As a caregiver” to continue.
- Enter your Member ID, Last Name, and Birth Date. Click “Next.” Then, create a password and set up security questions.
- Now you’re ready to get started. Enter your User Name and Password and click “Sign In” to start using the Member Portal.
The Member Portal is available to members ages 12 and up. Any San Francisco Health Plan members under the age of 12 will need an Authorized Representative to sign up.
Call Customer Service for Help
Need help or have questions? We are here to help you.
For SFHP Medi-Cal and Healthy Workers HMO members:
Call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm.
For SFHP Care Plus (HMO D-SNP) members:
Call SFHP Care Plus Customer Service at 1(415) 539-2273, 1(833) 530-7327 (toll-free), or 711 (TTY), 8:00am–8:00pm. We are open seven days a week October–March, closed Saturdays and Sundays April–September.