Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

1(415) 547-7800 Contact Us

Provider Preventable Conditions (PPC)

Since July 1, 2012, Department of Health Care Services (DHCS) requires that all providers are to report PPCs that occur in either inpatient or outpatient settings. A provider must report the occurrence of any PPC in any Medi-Cal patient that did not exist prior to the provider initiating treatment. A provider must report the occurrence, even if the provider does not seek Medi-Cal reimbursement for services to treat the PPC.

A provider reports a PPC by completing and submitting the Medi-Cal provider Preventable Conditions (PPC) Reporting Form linked above to San Francisco Health Plan (SFHP) Utilization Management Department. Please send a form via fax or US mail to:

ATTN: Utilization Management Department
San Francisco Health Plan
P.O. Box 194247
San Francisco, CA 94119-4247
Fax: 1(415) 357-1292

Providers must submit the form within five days of discovering the event and confirming that the patient is a Medi-Cal beneficiary. For more information on PPCs, please visit the DHCS website.

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