Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

San Francisco Health Plan: Quality, Care, Community
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Quality Improvement and Health Equity Program

San Francisco Health Plan’s Quality Improvement program was recently renamed to the Quality Improvement and Health Equity Transformation (QIHET) Program. This program establishes methods for monitoring, evaluating and improving the quality of care and services provided to SFHP’s members. The QIHET Program Description and Plan outlines SFHP’s infrastructure to support quality improvement and health equity as well as identifies annual goals. SFHP evaluates progress towards our goals at the end of each year through the creation of a QIHET Program Evaluation. For more information please email the Quality Improvement team.

SFHP QIHET Program Description and Work Plan

SFHP QIHET Program Evaluation

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