Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

Provider Resources

Provider Manual

The Provider Manual is designed to help providers and medical groups navigate SFHP policies, benefits, and programs. The manual is updated periodically and a link to the most current version can be found on this page. If you have any questions about the manual’s content please email Provider Relations or call 1(415) 547-7818 ext 7084.

The San Francisco Health Plan Claims Department produces a Claims Operations Manual for providers, facilities and medical groups to reference when billing for services. If you have any questions about this manual, please contact the Claims Department or call 1(415) 547-7818 ext 7115.