At San Francisco Health Plan (SFHP), our mission is providing high quality health care for San Francisco with dignity and transparency. Today, we’re sharing an important update about your care.

What We Know

SFHP recently learned that the federal Centers for Medicare & Medicaid Services (CMS), or the U.S. Department of Health and Human Services, may have shared the personal data of Medi-Cal members with the Department of Homeland Security. This data includes the immigration status of all Medi-Cal members in California.

We recognize this is deeply concerning, especially for our undocumented members and mixed-status families. Right now, the California Department of Health Care Services (DHCS) is working to confirm reports about this data sharing.

Our Commitment to You

SFHP takes the privacy of our members very seriously. We are determined to get you the answers you need. While we work to find those answers, please know:

  • SFHP is committed to protecting the right to health care for all our members, including undocumented community members.
  • San Francisco is a sanctuary city, which means that SFHP does not cooperate with federal immigration officials except where required by law.
  • We are working alongside other local health plans, community organizations, the California Department of Health Care Services (DHCS), and other agencies to learn how we can best serve you and uphold your right to health care in this difficult time.
Resources for Our Undocumented Community

You and your family can still get the health care that you need. If you do not feel safe visiting your doctor or provider in person, SFHP is here for you.

24/7 Care, Online or Over the Phone
Teladoc: You can get care and talk to a doctor using your phone, smartphone app, or computer with our free telehealth service, Teladoc. Teladoc providers are available 24/7, seven days a week. Learn more about telehealth visits at sfhp.org/Teladoc.

Nurse Advice Line: If you can’t see your doctor in person or want help to start feeling better at home, you can talk to a nurse 24/7 by using the SFHP Nurse Advice Line. Call 1(877) 977-3397.

Call SFHP Customer Service
Our Customer Service team is here to help you get the care you need and answer any questions you may have. Call 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY). SFHP Customer Service is available Monday – Friday, 8:30am – 5:30pm.

Call the SFHP Service Center
The SFHP Service Center can help you get or keep Medi-Cal coverage, sign up for Healthy San Francisco, SF City Option, and more. Head to sfhp.org/service-center to make a phone appointment today.

Find Local Legal Support & Other Resources
To find local organizations who can provide legal, financial, and other support for undocumented SF residents, please visit sfhp.org/medi-cal-for-all.

DHCS Resources
DHCS offers these resources and guidance for undocumented community members, or those who have unsatisfactory immigration status (UIS)