Get 24/7 Care Anywhere with Teladoc®
Need after-hours care? Want help with a non-urgent health problem and can’t see a doctor in person?
With Teladoc, you can get 24/7 care by phone, video, or smartphone app. Save a trip to urgent care or the ER. Talk to a doctor in your language and get help the same day.
Quick, Online Care When You Need It
Your primary care provider (PCP) is your main doctor. They should always be your first call to get care. But what happens when you can’t visit your PCP?
- Can’t see a doctor in person
- Need after-hours care
- Need care while you are outside of San Francisco
Teladoc offers same-day visits with skilled doctors. You can get online care where and when you need it.
Get help with common health issues and non-urgent health problems like:
- Allergies
- COVID-19
- Flu
- Sinus infections
- Sore throats
- Pink eye
- Rashes
- Stress, depression, and anxiety
Teladoc doctors can diagnose and treat health issues.
They can also order medicine
How to Set Up Your Teladoc Account
Ready to get no-cost, online care? There are two things you need to do to get started:
Register with Teladoc®
You can register one of these 3 easy ways:
- Visit Teladoc’s website. Register online at teladoc.com/sfhp.
- Download the Teladoc® mobile app and register in 4 easy steps:
- Download Teladoc from the App Store or Google Play
- Open the app and tap “Register”
- Enter basic contact information to check your eligibility
- Create your account and start getting care with Teladoc
- Download Teladoc from the App Store or Google Play
- Call Teladoc® at
1(800) 835-2362. Do you speak a language other than English? Call Teladoc to sign up. They can help you in the language you speak.
Fill Out Your Health History
To finish signing up for Teladoc, fill out your past health information. You must fill this out before you talk to a Teladoc doctor. Make sure to update it each year.
Teladoc doctors will check your past health information before your visit. This helps them give you the best care.
Have questions or need help?
Teladoc can help you:
- Sign up
- Learn how to use the app
- Fill out your health history
Call Teladoc® at 1(800) 835-2362 to get support in your language.
How to Schedule a Visit
With Teladoc, you can talk to doctors who speak your language 24/7.
To schedule a visit:
- Log in to your account at teladoc.com/sfhp or open the Teladoc mobile app
- Click the “Request a Visit” button
- Answer questions about your health needs
- Call Teladoc if you need help
- If you have any issues or questions, you can always call 1(800) 835-2362 for help scheduling a visit.
Rights of Healthy Workers HMO Members
Are you an SFHP Healthy Workers HMO member? When you get care through Teladoc, you have rights:
- You have the right to access your medical records.
- SFHP must share the records of any telehealth services provided through Teladoc® with your PCP unless you object. If you do not want Teladoc to share records with your PCP, call Teladoc at 1(800) 835-2362. You also have the right to access these records.
- All services you get with Teladoc are available at the same cost as an in-network provider. All cost sharing will accrue to the out-of-pocket maximum.
If available, you can get services in person or through telehealth from your
What Kind of Care Do I Need?
Not sure what to do or what kind of care you need?
Call the Nurse Advice Line first. You can talk to a registered nurse 24/7 in the language you speak.
They can help you if:
- You are not sure whether to see your doctor, Teladoc, or go to urgent care or the ER
- You have questions about symptoms, medications, or next steps
- You need advice to start feeling better at home
Call 1(877) 977-3397 (TTY 711) to get help now.
If you have questions or want to learn more about your benefits, SFHP Customer Service is here for you. Call