Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

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Transitional Care Services

SFHP members may be eligible for Transitional Care Services (TCS). TCS is for members who transfer from one setting or level of care to another and need help after they are discharged from the hospital, institution, other acute care facility, and skilled nursing facility to home or community-based setting, Community Supports placements (including Sobering Centers, Recuperative Care, and Short-Term Post Hospitalization), post-acute care facilities, or long-term care (LTC) settings.

TCS can help you:

  • Review your discharge instructions and help you get answers from the right people.
  • Schedule your care visits after you are discharged.
  • Find a licensed clinician who can help you with medications after you are discharged.
  • Provide community referrals.
  • Get a ride to your medical visits.
  • Manage your providers.
  • Find out what other Care Management programs you may be able to get.

To learn more about TCS, please call the SFHP TCS Intake line at 1(415) 615-4550, Monday – Friday, from 8:30am – 5:30pm.

If you need help or have questions, call SFHP Customer Service at 1(415) 547-7800, 1(800) 288-5555 (toll-free), or 711 (TTY), Monday–Friday, 8:00am–5:00pm.

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