No-Cost, Stress-Free Transportation with SFHP
We’re here to help you get on-time, reliable rides when you need them most.
With SFHP, you get no-cost transportation to and from:
- Health visits for medical, dental, mental health, and substance use care
- Pharmacy visits to pick up medical supplies or prescription drugs
Request a Ride in Minutes with the Modivcare App
Your next ride is just a tap away! Save time and stress by requesting your ride in the Modivcare App.
With the Modivcare App, it’s quick and simple to request transportation from your phone:
- Request and manage your rides
- Track your ride live on a map
- Change or cancel your ride without calling Modivcare
- Contact your driver and get updates
- See upcoming trips and ride history
It’s easy for family members and caregivers to request rides for members, too. Learn more about the Modivcare App at mymodivcare.com.
3 Easy Steps to Use the App
- Download the app from the App Store or Google Play by searching “Modivcare.” The Modivcare App is available in the following languages: English, Spanish, Russian, Mandarin, Cantonese, and Polish.
- Make your account by entering your name, email, and mobile number. Then, verify with the code sent to your phone.
- Set your password and log in to start scheduling and managing rides.
You can also register and request your ride online at mymodivcare.com.
Watch Modivcare’s video tutorial library to learn more and see how it works.
What Transportation is Covered with SFHP?
SFHP covers two types of transportation to health visits:
Non-Emergency Medical Transportation (NEMT)
NEMT uses an ambulance, gurney/litter van, wheelchair van, or air transport.
NEMT is for you if:
- You can’t use public transit to get to covered health services
- You need support to get in and out of the vehicle
- You need medical supervision during the trip
For NEMT, your doctor must prescribe the kind of transportation you need before you request a ride. Your doctor can access the Physician Certification Statement (PCS) form:
- Online at sfhp.org
- By calling the SFHP Transportation Line at 1(415) 547-7807
- By emailing [email protected]
Non-Medical Transportation (NMT)
NMT uses a car, taxi, bus, or other vehicles to get you to your health visit.
NMT is for you if:
- You don’t have another way to get to covered health services
- You don’t need medical supervision or support from the driver
For NMT, you do not need a prescription, and your doctor does not need to fill out a form.
Important: To make sure your ride is scheduled on time, please remember NEMT must be requested at least five (5) business days before your appointment. NMT must be requested at least ten (10) business days in advance. You can’t make same-day or last-minute ride requests through the Modivcare App. For urgent requests, please call Modivcare at 1(855) 251-7098.
Still not sure whether you need NEMT or NMT?
Talk to your provider or check out our Frequently Asked Questions to learn what level of service may be right for you:
Who to Call for Questions and Support
If you have questions or need help requesting a ride, please call Modivcare at
For questions regarding your Medi-Cal benefits and services, please call SFHP Customer Service. Call
Frequently Asked Questions (FAQs)
SFHP provides Non-Emergency Medical Transportation (NEMT) and Non-Medical Transportation (NMT) services for your covered health visits.
NEMT can provide more support, like help getting in and out of a vehicle and medical supervision. NEMT requires a prescription from your doctor called a Physician Certification Statement (PCS) before you can schedule a ride to your health visit.
NMT can help if you have no other way to get to health visits, but do not need medical support. NMT does not require a PCS.
Learn more about the types of transportation we offer and whether you need a PCS form.
NEMT: Ambulance
If you need special medical support during your ride, this service is for you. Ambulance-level transport includes:
- Transfers between medical facilities when you need constant IV medication, health monitoring, or observation.
- Movement from one acute care hospital to another.
- Transportation if you’ve recently started oxygen therapy, and it’s not safe to travel without supervision. (Note: This does not apply if you use oxygen often and are able to carry it yourself safely).
- Transportation when you have chronic conditions, need oxygen, and need health monitoring during the trip.
Yes, PCS form is needed.
NEMT: Wheelchair Van
If you need a wheelchair or help traveling between your home, the vehicle, and your destination, this service is for you.
This type of transportation is also for ambulatory members who need support or supervision entering or leaving a building. This includes people with dementia, or people who may feel weak after treatment like dialysis. If clinically needed, your provider can prescribe the wheelchair van level of service (or a higher level of transport) to make sure you are safe and comfortable during travel.
Yes, PCS form is needed.
NEMT: Stretcher/Gurney
You may use stretcher (gurney) transportation when prescribed by your doctor. If you can’t sit upright during transport, this service helps you stay safe and comfortable. Also, if your home or clinic has five or more steps and no ramp, you will be transported lying down on a stretcher. This helps prevent injury and stay safe during transportation.
Yes, PCS form is needed.
NMT: Ambulatory Door-to- Door
If you walk with a cane, walker, or need a little help from the driver, this service is for you. The driver will help you safely from your door to the vehicle, and again from the vehicle to your appointment location. Please be ready at your pickup time and let the driver know if you need extra support.
No, PCS form is not needed.
NMT: Ambulatory Curb-to-Curb
If you can walk by yourself and don’t need help from your driver, this service is for you. The driver will pick you up and drop you off at the curb, not at your door. For the best and smoothest ride, please provide a reliable phone number where you can be reached before and during your ride. Also, please be ready at the curb five (5) minutes before your scheduled pickup time.
No, PCS form is not needed.
An SFHP member, a family member, caregiver, or medical facility staff member can either use the Modivcare App or call Modivcare at 1(855) 251-7098.
Modivcare will decide your pickup time based on how long it takes to get to your visit.
Be ready for your ride at least 15 minutes before the scheduled pickup time. Drivers only have to wait 5 minutes past your scheduled pickup time, so please be ready when your ride comes.
If you did not plan a set pickup time for when your visit is done, call “Where’s my Ride?” at 1(855) 251-7098.
Get updates on your ride or contact your driver in the Modivcare App. Or, you can call “Where’s my Ride?” at 1(855) 251-7098 to let the Modivcare team know.
Use the Modivcare App to quickly change or cancel your ride. Or, call Modivcare at 1(855) 251-7098.
Call Modivcare Customer Service at 1(855) 251-7098.
If there are five or more steps and no ramp at your home or clinic, you will be transported using a stretcher/gurney to keep you safe and prevent you from getting hurt.
If you arranged and paid for transportation due to a Modivcare transportation failure, you may be able to get money back. Please call SFHP Customer Service to report you have paid out-of-pocket and submit evidence of payment within 30 days.
Tips for Smooth Scheduling
When requesting your ride, please keep these tips in mind.
- Drop-Off Timing: Drivers must drop members off at least 15 minutes before their scheduled visit. For example, if the visit is at 10:00am, you should be dropped off no later than 9:45am. Modivcare or SFHP will confirm your pickup time based on how long it takes to get to your visit. Please be ready for your pickup time.
- Companion or Personal Care Attendant: If needed, one other person can go with you to your visit. When scheduling your visit, let Modivcare or SFHP know that someone will be joining you.
- Unaccompanied Minors: Transportation is available to unaccompanied minors when California or federal law does not require parental consent for a minor’s service (“minor consent”). For services other than “minor consent” services, SFHP requires written parental or guardian consent for unaccompanied minors to travel alone.