Dear SFHP Members: Congress was unable to reach an agreement on funding for Fiscal Year 2026, and the federal government was shut down on October 1, 2025. While we do not know how long the shutdown will last, SFHP will continue its operations as normal. You can still access the care you need. We are committed to ensuring your access to care is not interrupted. If you encounter any issues, please contact SFHP Customer Service at 1(415) 547 7800 or toll-free 1(800) 288 5555 (TTY users can dial 711). We’re open Monday through Friday, from 8:00am to 5:00pm.

1(415) 547-7800 Contact Us

Member Materials

Below are electronic copies of material mailed to you from SFHP.

Welcome Packet is mailed to you within 10 days of enrolling with SFHP as your Medi-Cal Plan.

Welcome Letter

Member Guidebook

Member Handbook*

Coordination of Benefits

Member Portal Guide

Language Help Services

Errata for 2025

Annual Mailingis mailed once per year to all active SFHP Medi-Cal Members.

Welcome Letter

Provider Directory

Member Handbook*

Language Help Services

Errata for 2025

*The Member Handbook may not reflect the most current information for Community Supports.

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